Sofia Perez
El Paso
Summary
Dynamic professional with a proven track record in customer engagement and sales techniques at SVT Shop. Skilled in inventory management and adept at analyzing customer buying patterns to enhance merchandising strategies. Recognized for exceptional communication skills and a commitment to improving client satisfaction, driving loyalty and repeat business.
Overview
5
5
years of professional experience
Work History
Seller
SVT Shop
El Paso, TX
08.2025 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained accurate inventory levels through regular stock checks and replenishment.
- Processed transactions efficiently using point-of-sale systems, ensuring smooth customer checkout.
- Utilized product knowledge to educate customers on features and benefits.
- Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Resolved customer complaints promptly, improving satisfaction and loyalty through effective communication skills.
Server
The Shack Wings and Drew
El Paso, TX
08.2023 - 01.2024
- Delivered exceptional customer service by promptly addressing guest inquiries and requests.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new staff on menu items and service protocols.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Processed customer orders accurately using point-of-sale system, ensuring smooth transactions.
- Handled cash and credit card transactions with precision, maintaining financial accuracy.
- Upsold menu items effectively, contributing to increased sales revenue during shifts.
- Resolved customer complaints diplomatically, ensuring satisfaction and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Caregiver
Allegiance Personal Assistance Services
El Paso, TX
06.2021 - 09.2023
- Assisted clients with daily living activities, promoting independence and well-being.
- Developed individualized care plans in collaboration with healthcare professionals.
- Monitored client health conditions, documenting changes and reporting to supervisors.
- Provided companionship and emotional support, enhancing client quality of life.
Education
High School Diploma -
Del Valle High School
El Paso, TXSkills
- Customer engagement
- Marketing strategies
- Inventory management
- Sales techniques
Languages
English
Limited Working
Spanish
Full Professional
Timeline
Seller
SVT Shop
08.2025 - Current
Server
The Shack Wings and Drew
08.2023 - 01.2024
Caregiver
Allegiance Personal Assistance Services
06.2021 - 09.2023
High School Diploma -
Del Valle High School