Sofia Pulvino
Liverpool,NY
Summary
Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Hairstylist
Marny & Co. Hair Studio
Liverpool, NY
02.2023 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
Key holder/Stylist
Regis Salons
Clay
02.2014 - 01.2023
- Receptionist duties, Opening/closing shop, Scheduling/booking appointments, Bank drops/Deposits, Haircuts, color/color correction, and wax certified.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
UPS Air Package Handler
UPS
North Syracuse
06.2019 - 04.2022
- Setting/Programming scanning ccd devices to track and handle packages, Loading/Unloading next day air, Certified in marshaling, belt loading.
- Maximized cargo space utilization within delivery vehicles through strategic package arrangement and stacking techniques.
- Fostered strong working relationships with team members leading to improved cooperation during peak periods of operation.
Sales Representative/Call Center
Pupello Marketing LLC
Syracuse
11.2014 - 11.2019
- Door to door sales, Cold calling customers with solar opportunities, Handled emails, inbound calls, and outbound calls, Booked appointments, Managed customer accounts, Wrote call center scripts, Performed data entry for customer information, Interacted with customers through live chat, Kept records of customer complaints, Assisted with technical support duties, Handled billing issues and order inquiries, Payroll
Education
Diploma -
Liverpool
Skills
- Sales Experience (5 years)
- Customer Service (10 years)
- Account Management
- Upselling
- Technical Support
- Hair styling techniques
- Problem solving
- Detail-orientated
- Quick Learner
- Ms Office 360 proficiency
Certification
Cosmetology, 12/01/2014, 01/05/2030, Licensed NYS Cosmetologist
Assessments
- Attention to detail, Highly Proficient, 04/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
- Work style: Reliability, Proficient, 04/01/22, Tendency to be reliable, dependable, and act with integrity at work
- Call center customer service, Completed, 04/01/22, Demonstrating customer service skills in a call center setting
- Customer focus & orientation, Highly Proficient, 12/01/21, Responding to customer situations with sensitivity
- Sales skills, Familiar, 04/01/22, Influencing and negotiating with customers
- Scheduling, Completed, 04/01/22, Cross-referencing agendas and itineraries to avoid scheduling conflicts
Timeline
Hairstylist
Marny & Co. Hair Studio
02.2023 - Current
UPS Air Package Handler
UPS
06.2019 - 04.2022
Sales Representative/Call Center
Pupello Marketing LLC
11.2014 - 11.2019
Key holder/Stylist
Regis Salons
02.2014 - 01.2023
Diploma -
Liverpool