Sofia Ramos
Lawrenceville,GA
Summary
Enthusiastic political science student with a concentration in international affairs, proficient in English, Spanish, and French. Strong background in customer service and team collaboration, with proven skills in effective communication, and attention to detail. Seeking opportunities to leverage multilingual abilities and grow in academic knowledge in roles focused on global engagement, understanding the society around me, and community impact.
Overview
4
4
years of professional experience
Work History
Barista
Blue Mountain Coffee Roasters
Lawrenceville, Georgia
07.2024 - Current
- Collaborated with team members to enhance customer satisfaction during peak hours.
- Cultivated strong relationships with regular customers, anticipating and fulfilling their needs.
- Demonstrated adaptability by customizing beverages to meet diverse customer preferences.
- Assisted in training new staff, contributing to team development, and smooth operations.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Operated espresso machines and other coffee-making equipment efficiently.
- Maintained cleanliness and organization of the coffee shop environment.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
Restaurant Busser
Trattoria Timone Ristorante
Lawrenceville, Georgia
03.2022 - 10.2022
- Demonstrated consistent communication with the supervisor to ensure customer satisfaction and smooth operations.
- Reset tables in a timely manner with clean silverware, napkins and condiments.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Transported filled bus tubs to kitchen dishwashing area.
- Assisted servers by refilling beverages, clearing dishes, carrying trays and delivering food items to the table.
- Maintained cleanliness of dining area and ensured table settings were presentable.
- Maintained cleanliness of work station throughout shift; wiped down counters, tables and chairs.
- Polished and organized utensils, glassware, and napkins, for efficient service readiness.
- Prepared dining area for service by setting up tables and arranging chairs.
Barista
Tim Hortons
Mississauga, Ontario
08.2021 - 12.2021
- Collaborated effectively with team members to enhance customer satisfaction during peak hours.
- Demonstrated adaptability by customizing beverages to meet diverse customer preferences.
- Maintained a clean and organized environment, ensuring compliance with health and safety standards.
- Prepared a variety of coffee beverages according to customer preferences.
- Operated espresso machines and other coffee-making equipment efficiently.
- Assisted in making bagel and wrap sandwiches during busy hours.
- Operated cash registers to process customer payments.
- Assisted in serving baked goods, including muffins, cookies, scones, and cakes.
Education
High School Diploma -
Peachtree Ridge
Suwanee, GA05-2024
Some College (No Degree) - Political Science - International Affairs
Georgia State University
Atlanta, GASkills
- Multilingual communication
- Customer service excellence
- Team collaboration
- Problem solving
- Time management
- Team leadership
- Effective communication
- Positive and professional
- Attention to detail
- Organized
- Respectful
- Honest
- Visual learner
- Hardworking with determination in anything I set my mind to do
- Friendly and outgoing
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Professional
Accomplishments
Model UN Honorable Delegation at the South-Regional Model UN conference, Q1 2025 - Exceeded delegation standards with exceptional public speaking skills and networking
Affiliations
Student, Model UN at Georgia State - Atlanta, GA (August 2025-Present)
References
References available upon request.
Timeline
Barista
Blue Mountain Coffee Roasters
07.2024 - Current
Restaurant Busser
Trattoria Timone Ristorante
03.2022 - 10.2022
Barista
Tim Hortons
08.2021 - 12.2021
High School Diploma -
Peachtree Ridge
Some College (No Degree) - Political Science - International Affairs
Georgia State University