Open To Work
SOFIA RODRIGUEZ
Jacksonville,FL
Work Preference
Summary
Results-driven professional specializing in cash handling and customer service in fast-paced retail settings. Enhances customer satisfaction through effective communication and attention to detail. Skilled in inventory management and training new team members to promote collaboration. Mentors staff to elevate team performance and service quality.
Overview
4
4
years of professional experience
Work History
Barista
Dutch Bros
Jacksonville, Florida
01.2025 - 07.2026
- Collaborated with diverse teams to achieve goals and resolve product-related issues.
- Enhanced customer satisfaction by addressing concerns with knowledgeable service.
- Ensured workstation cleanliness and organization for a safe working environment.
- Monitored inventory levels and restocked supplies throughout shifts.
- Processed customer payments efficiently using cash registers.
- Handled food and beverage items to maintain high service standards.
- Operated multiple types of machines safely and effectively.
- Assisted in training new baristas on proper drink preparation techniques.
Brand Representative
Hollister Co.
Jacksonville, USA
04.2024 - 12.2024
- Greeted customers warmly and pleasantly answered their questions.
- Rang up customers by processing cash and credit payments to complete sales transactions.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Assisted with closing tasks to maintain clean, neat, and professional store.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Recommended, selected and helped locate merchandise based on guest needs and desires.
Office Assistant
Allegiant Accounting Group, LLC
Jacksonville, USA
01.2022 - 07.2024
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Education
Associate of Arts -
Florida State College
Jacksonville, FL07-2027
Bachelor of Arts - Business Management
Florida State College
Jacksonville, FL05-2027
Skills
- Beverage preparation
- POS operation knowledge
- Sanitation practices
- Inventory management
- Sales proficiency
- Customer service
- Customer service skills
- Team collaboration
- Efficiency and speed
- Effective communication
- Multilingual communication
- Professional conduct
- Reliability
- Goal-oriented approach
- Communication skills
Languages
Spanish, Professional
Timeline
Barista
Dutch Bros
01.2025 - 07.2026
Brand Representative
Hollister Co.
04.2024 - 12.2024
Office Assistant
Allegiant Accounting Group, LLC
01.2022 - 07.2024
Associate of Arts -
Florida State College
Bachelor of Arts - Business Management
Florida State College