Annette Milagros Hernandez
JOPPA
Summary
Detail-oriented with a strong focus on customer service and teamwork. Bilingual communication skills enhance customer interactions, driving satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Barista
Dunkin' Donuts
Joppa, MD
05.2025 - Current
- Prepared and served high-quality beverages while adhering to company standards.
- Assisted in training new baristas on beverage preparation techniques and customer service protocols.
- Operated POS system efficiently to process customer orders and handle cash transactions accurately.
- Maintained cleanliness and organization of workstations to enhance customer experience.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Warehouse Worker
Redner's Warehouse Markets
Joppa, MD
11.2024 - 03.2025
- Maintained accurate stock levels through regular inventory counts and adjustments.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 30 pounds.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
Barista
Dunkin' Donuts
Edgewood, MD
06.2022 - 02.2024
- Collaborated with team members to ensure timely service during peak hours, improving workflow efficiency.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Streamlined ordering process, reducing wait times and increasing customer satisfaction.
Education
High School Diploma -
JOPPATOWN HIGH SCHOOL
Joppa, MD05-2025
Skills
- Customer service
- Positive demeanor
- Refund processing
- Client relationship management
- Verbal and written communication
- Multilingual communication
- Bilingual communication
- Cash handling
- Transaction management
- Team player
- Active listener
- Fluent in Spanish
- Microsoft office
- Friendly and outgoing
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Barista
Dunkin' Donuts
05.2025 - Current
Warehouse Worker
Redner's Warehouse Markets
11.2024 - 03.2025
Barista
Dunkin' Donuts
06.2022 - 02.2024
High School Diploma -
JOPPATOWN HIGH SCHOOL