Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sofia Reyna

Copperas Cove,United States

Summary

Well-organized and reliable Team Player offering highly organized nature, good multitasking abilities and personable style. Works to satisfy customers and exceed sales targets. Security-conscious and observant with experience minimizing losses and managing stock.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

30
30
years of professional experience

Work History

Softlines ASM

Dickss Sporting Goods
Waco, Texas
03.2025 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked with cross-functional teams to achieve goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Utilized various software and tools to streamline processes and optimize performance.

Seafood Manager

HEB Grocery Store
Leander, Texas
03.2024 - 03.2025
  • Managed seafood department inventory and ensured product freshness.
  • Trained staff on seafood handling and safety protocols.
  • Assisted customers with seafood selection and cooking advice.
  • Maintained cleanliness and organization of seafood displays.
  • Monitored sales trends to adjust product offerings accordingly.
  • Coordinated with suppliers to ensure timely delivery of products.
  • Implemented food safety standards for all seafood products.
  • Collaborated with team members to enhance customer service experience.
  • Conducted regular spot checks on temperature control equipment in refrigerated areas.
  • Trained new employees in preparation, handling, and storage procedures for seafood products.
  • Reviewed ordering practices to minimize spoilage and maximize efficiency in use of resources.
  • Developed promotional strategies to increase sales volume.
  • Stocked and rotated seafood merchandise in accordance with company standards on merchandise presentation, safety, sanitation and customer service.
  • Educated team members on how to safely handle products, use equipment and keep accurate records in accordance with food safety guidelines.
  • Ensured compliance with all food safety regulations and standards.
  • Informed customers about available seafood choices and convenience items.
  • Resolved customer complaints in a timely manner to maintain positive relationships.
  • Directed daily work schedules and tasks for seafood department employees.
  • Prepared daily reports outlining stock levels, deliveries, and waste disposal.
  • Assisted with the development of new recipes for seafood dishes.
  • Set up displays that showcased the features of various types of seafood items.
  • Maintained accurate records of seafood inventory and sales.
  • Organized special events such as cooking demonstrations or tastings featuring different types of seafood.
  • Ordered supplies necessary for daily operations such as gloves, nets, buckets.
  • Monitored quality of fresh and frozen seafood products.
  • Identified opportunities to reduce costs while maintaining high-quality standards.
  • Inspected work areas regularly to ensure cleanliness and hygiene standards were met.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Frontend Supervisor

Lowes Home Improvement Stores
Temple, TX
08.2023 - 08.2024
  • Supervised daily operations and staff activities on the front end.
  • Trained new employees on customer service and register procedures.
  • Coordinated scheduling to ensure adequate coverage during peak hours.
  • Addressed customer inquiries and resolved issues efficiently.
  • Monitored inventory levels and communicated restocking needs to management.
  • Implemented process improvements to enhance workflow efficiency.
  • Conducted regular team meetings to promote communication and collaboration.
  • Ensured compliance with safety regulations and company policies at all times.
  • Trained new employees in customer service techniques and store policies.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Coordinated with other departments to ensure smooth flow between receiving goods, stocking shelves, check out process.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Supervised the proper maintenance of all equipment used at the checkout area.
  • Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Developed weekly reports detailing front-end activity, such as sales volume, number of transactions, average transaction size.
  • Assisted management team in developing operational strategies that improved overall store performance.
  • Identified opportunities for improvement within the department and developed solutions accordingly.
  • Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
  • Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
  • Promoted store loyalty program to increase customer engagement and drive consistent sales.
  • Investigated incidents reported by customers or staff members involving theft or fraud at the checkout area.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Reviewed employee timecards for accuracy and approved payroll submissions accordingly.
  • Implemented procedures to reduce shrinkage and increase profitability of the department.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases, and requisitions.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Analyzed sales data from various sources to identify trends in customer behavior and purchasing patterns.
  • Processed returns and exchanges according to company policies.
  • Counted and balanced registers.
  • Used Point of Sale register system to complete transactions.
  • Delegated work to staff, setting priorities and goals.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Team Lead-Apparel to ASM

WALMART
Marble Falls, Texas
01.2018 - 06.2023
  • Initiated inventory control measures to manage and replenish stock
  • Maintain cost levels and meet customer demand
  • Implemented training processes for newly hired employees and supervised department managers, shift leads, and production personnel
  • Secured revenue, accurately monitoring transactions to eliminate discrepancies
  • Coaching team members and deliver constructive feedback to promote better productivity and build confidence
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage

P.E.Driver to Supervisor

DOLLAR DISTRIBUTION CENTER
San Antonio, Texas
05.2016 - 12.2017
  • Established and embraced clear goals to keep employees working collaboratively
  • Provided ongoing training to address staffing needs
  • Complied with company policies, objectives, and communication goals
  • Identified and corrected performance and personnel issues to reduce to business operations
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance
  • Coached staff members to develop long term career goals
  • Monitored employee productivity to provide constructive feedback and coaching
  • Coordinated employee schedules according to shift changes and availability
  • Planned and managed resources to consistently meet production, quality, and cost goals
  • Maintained safe work spaces for night employees

Team Member, Trainer/Team Lead

FORMA AUTOMOTIVE GROUP
San Antonio, Texas
06.2014 - 05.2016
  • Kept areas clean, neat and inspection ready to comply with production guidelines
  • Assisted newly hired team members by explaining company procedures and safety requirements
  • Participated in various staff events, which included workshops and development meetings
  • Executed routine and non-routine work habits, driving cost effective operations
  • Partnered with hiring managers to understand hiring needs and team dynamics
  • Communicated objectives and implementation tactics to meet organizational goals
  • Worked with other group leaders to identify and resolve issues between teams

Cafeteria staff to Manager

NISD
San Antonio, Texas
03.2012 - 05.2013
  • Ordered food supplies for the school
  • Pest control checks in place for the cafeteria and followed up with supervisors to report findings
  • Prepped food and menu for the days school schedule
  • Maintained inventory weekly to make sure supplies that were needed were maintained with the correct on-hands for inventory
  • Trained and followed up with new employees to ensure food safety was followed and polices upheld

Overnight

LOWE'S HOME IMPROVEMENT
San Antonio, Texas
02.2005 - 03.2012
  • Supervised employees to make sure trucks were unloaded in a timely fashion
  • Maintained inventory control for damages coming off of the truck to keep inventory integrity
  • Safety was monitored to make sure employees stayed safe while unloading trucks
  • Supervised employees to make sure product was stocked on the floor in the appropriate departments
  • Cleaned and had the store ready for customers before store opened by cleaning up floor of cardboard, debris, plastic, and any leftover freight

Cashier to Assistant Manager

WHATABURGER
San Antonio, Texas
10.1995 - 12.2002
  • Trained and mentored staff members in customer service, cash handling and company policies.
  • Generated regular sales reports to inform management and stakeholders of current income levels.
  • Operated and trained employees on POS system functions for smooth front-end operations.
  • Addressed escalated customer complaints and restored customer satisfaction with timely resolution for diverse concerns.
  • Coordinated cashier schedules and workflow for adequate shift coverage.
  • Assigned cash drawers and reconciled transactions following each shift.

Education

CERTIFICATE - BILLING

Career Point College
San Antonio, TX, United States

GED -

South San Antonio High School
San Antonio, TX, United States

Skills

  • Customer service
  • Manage inventory
  • Operate cash registers
  • Planning
  • Food safety compliance
  • Staff training
  • Process improvement
  • Time management
  • Team collaboration
  • Conflict resolution
  • Performance evaluation
  • Visual merchandising
  • Sales analysis
  • Problem solving
  • Leadership development
  • Effective communication
  • Task delegation
  • Verbal communication
  • Friendly, positive attitude
  • Team management
  • Research
  • Written communication
  • Communication
  • Quality assurance
  • Analytical thinking
  • Organizational skills
  • Data entry
  • Dependable and responsible
  • [Area of certification] certified
  • Project planning
  • Excellent communication

Languages

Spanish, Intermediate

Timeline

Softlines ASM

Dickss Sporting Goods
03.2025 - Current

Seafood Manager

HEB Grocery Store
03.2024 - 03.2025

Frontend Supervisor

Lowes Home Improvement Stores
08.2023 - 08.2024

Team Lead-Apparel to ASM

WALMART
01.2018 - 06.2023

P.E.Driver to Supervisor

DOLLAR DISTRIBUTION CENTER
05.2016 - 12.2017

Team Member, Trainer/Team Lead

FORMA AUTOMOTIVE GROUP
06.2014 - 05.2016

Cafeteria staff to Manager

NISD
03.2012 - 05.2013

Overnight

LOWE'S HOME IMPROVEMENT
02.2005 - 03.2012

Cashier to Assistant Manager

WHATABURGER
10.1995 - 12.2002

CERTIFICATE - BILLING

Career Point College

GED -

South San Antonio High School
Sofia Reyna