Sofia Rizo
Euless,TX
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Accustomed to demanding work with little down time. Dedicated team player with demonstrated training and problem solving abilities. Excellent interpersonal and time management skills. Outstanding multitasker with in-depth knowledge of reservations, rooms software, food and beverage operations, housekeeping practices and housekeeping operations.
Overview
3
3
years of professional experience
Work History
Housekeeping Rooms Inspector
Westin Hotel
07.2023 - Current
- Recorded inspection and test results on data sheets.
- Provided feedback to houkseeping team regarding product quality.
- Trained other workers in inspection and testing procedures.
- Educated staff on safety and quality improvement strategies to uplift standards.
- Maintained up-to-date inspection and audit records for improved reporting and analysis.
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
- Upheld codes and regulations governing materials, processes, and procedures.
Front Desk Agent
Westin Hotel
05.2022 - 06.2023
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees, and payments.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Trained new staff members in customer service techniques and hotel operations.
Restaurant Hostess
Westin Hotel
06.2021 - 11.2021
- Delivered unparalleled service to drive positive dining experience and repeat customer visits
- Prepared dining room for service by cleaning, organizing tables and placing table settings
- Sustained calm and congenial manners during communications with angry guests
- Operated cash register for cash, coupons/promos, and credit card transactions with excellent accuracy levels.
Summer Swim Coach
SIGMA SWIM
05.2021 - 08.2021
- Taught daily swim instruction to students varying in ages and skill levels
- Planned classes covering different ages and skill levels, including special needs and adults to prepare students for basic and advanced swimming needs
- Established clear benchmarks for performance and monitored individual and team progress
- Developed game plans and adjusted to meet various game situations
- Educated swimmers on nutrition and positive life choices for better health and performance.
Education
Birdville High SchoolNorth
Richland, TXNo Degree - Public History
Ouachita Baptist University
Arkadelphia, ARHospitality Management
University of North Texas
Denton, TX05.2026
Skills
- Service Oriented
- Personable and Friendly
- Conflict and Complaint Resolution
- Bilingual-English/Spanish
Timeline
Housekeeping Rooms Inspector
Westin Hotel
07.2023 - Current
Front Desk Agent
Westin Hotel
05.2022 - 06.2023
Restaurant Hostess
Westin Hotel
06.2021 - 11.2021
Summer Swim Coach
SIGMA SWIM
05.2021 - 08.2021
Birdville High SchoolNorth
No Degree - Public History
Ouachita Baptist University
Hospitality Management
University of North Texas
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