Sofia Rodriguez
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
2026
2026
years of professional experience
Work History
Visitor Services Assistant
Houston Botanic Garden
10.2024 - Current
- Managed ticket sales and admissions, contributing to the overall success of the organization's revenue goals.
- Handled visitor inquiries promptly and professionally, demonstrating strong problem-solving skills while maintaining a friendly demeanor.
- Enhanced visitor experience by providing exceptional customer service and accurate information regarding exhibits and events.
Security Supervisor
Best Security
09.2023 - 02.2025
- Supervised and evaluated security staff performance to determined compliance with safety regulations.
- Evaluated employee performance regularly, providing feedback and coaching to foster continuous improvement.
- Prepared and submitted reports to keep management informed of security activities and developments.
Receptionist
5 Star Event Services
- Greeted incoming visitors and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with employees.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning documents.
Security Guard
5 Star Event Services
12.2019 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
Clerical Worker
5 Star Event Services
12.2019 - Current
- Interacted with employee's by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Served as a reliable point of contact for clients and customers, providing exceptional service while addressing their needs efficiently.
Security Supervisor
5 Star Event Services
12.2019 - Current
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Prepared and submitted reports to keep management informed of security activities and developments.
Operations Associate
JCPenney
07.2019 - 11.2019
- Maintained tidy and organized store to comply with cleanliness standards.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
Associate of Applied Science - Cosmetology
San Jacinto College District
Pasadena, TX05.2022
High School Diploma -
Galena Park High School
Galena Park, TX05.2017
Skills
- Bilingual (English and Spanish)
- Assertiveness
- Skilled in Conflict Resolution
- Clerical Experience
- Adaptability and Flexibility
- Works well with others
- Organized
- Highly Dependable
- Fast Learner
Timeline
Visitor Services Assistant
Houston Botanic Garden
10.2024 - Current
Security Supervisor
Best Security
09.2023 - 02.2025
Security Guard
5 Star Event Services
12.2019 - Current
Clerical Worker
5 Star Event Services
12.2019 - Current
Security Supervisor
5 Star Event Services
12.2019 - Current
Operations Associate
JCPenney
07.2019 - 11.2019
Receptionist
5 Star Event Services
Associate of Applied Science - Cosmetology
San Jacinto College District
High School Diploma -
Galena Park High School
Similar Profiles
Anthony Angel AmbrocioAnthony Angel Ambrocio
Visitor Service Assistant at Houston Botanic GardenVisitor Service Assistant at Houston Botanic Garden
Benjamin CrispBenjamin Crisp
Volunteer at Brooklyn Botanic Garden CorpVolunteer at Brooklyn Botanic Garden Corp
Brittany SchutzBrittany Schutz
Event Coordinator at Clark Botanic GardenEvent Coordinator at Clark Botanic Garden