Sofia Sanchez
Portage,WI
Summary
Dynamic professional with a proven track record at Second Harvest Food Bank, excelling in community engagement and outreach strategies. Skilled in data analysis and collaboration, I successfully cultivated partnerships to enhance resource accessibility for underserved populations, significantly improving program efficiency and client satisfaction. Proficient in Salesforce and Microsoft Office.
Experienced with community engagement and relationship-building. Utilizes effective communication to foster connections and drive program success. Knowledge of strategic outreach methods to maximize impact and support organizational missions.
Earnest individual with experience in human relations field providing support and guidance to individuals. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Food Share Outreach Specialist
Second Harvest Food Bank of Southern Wisconsin
Madison, WI
01.2024 - Current
- Developed and implemented outreach strategies to enhance community engagement.
- Cultivated partnerships with local organizations to expand resource accessibility for underserved populations.
- Conducted presentations and workshops to educate community members about available resources and programs.
- Assisted in data collection and analysis to assess outreach effectiveness and inform future strategies.
- Collaborated with team members to streamline processes, improving overall program efficiency.
- Networked across (Sauk County) to build new connections and make initial contacts with prospects.
Payroll Coordinator
AMPI
Portage, WI
03.2023 - 12.2023
- Processed payroll for employees, ensuring compliance with federal and state regulations.
- Maintained accurate employee records in payroll systems, enhancing data integrity and reporting accuracy.
- Collaborated with HR to resolve payroll discrepancies, improving employee satisfaction and trust in payroll processes.
- Conducted audits of payroll data for accuracy, identifying errors and implementing corrective measures efficiently.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
HR Recruiter Coordinator
American Girl
De Forest, WI
09.2022 - 03.2023
- Conducted initial screening calls, identifying top talent for further evaluation by hiring teams.
- Developed and maintained candidate tracking system, improving data accuracy and accessibility.
- Assisted in crafting job descriptions to attract qualified applicants aligned with company culture.
- Coordinated interview schedules between candidates and hiring managers, ensuring seamless communication.
- Facilitated onboarding processes for new hires, promoting a positive transition experience.
- Collaborated with HR team to implement recruitment strategies that align with organizational goals.
HR Clerk
Seneca Foods
Cambria, WI
05.2020 - 09.2022
- Processed employee onboarding documentation, ensuring accuracy and compliance with company policies.
- Assisted with the scheduling of interviews, coordinating between candidates and hiring managers.
- Maintained HR databases, updating employee information and tracking attendance records.
- Responded to employee inquiries regarding benefits and company policies, providing timely support.
- Supported training initiatives by organizing materials and scheduling sessions for new hires.
- Coordinated company-wide training programs, ensuring employees had access to professional development opportunities.
Housing Specialist
Renewal Unlimited
Portage, WI
04.2017 - 04.2020
- Conducted comprehensive assessments of client housing needs and preferences.
- Developed individualized housing plans to enhance client stability and satisfaction.
- Coordinated with local agencies to secure housing resources and support services.
- Facilitated workshops on tenant rights and responsibilities for diverse populations.
Enrollment Specialist
Energy Services
Madison, WI
10.2015 - 04.2017
- Facilitated enrollment processes, ensuring accurate data entry and compliance with regulatory standards.
- Coordinated outreach efforts to assist community members in application process.
- Updated, entered, and reviewed client data.
- Communicated effectively via telephone, email, and in person with prospective clients.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
Bilingual Customer Service Representative
Hewlett Packard Enterprise
Madison, WI
01.2015 - 10.2015
- Provided bilingual support to customers, ensuring clear communication and resolution of inquiries.
- Assisted in training new team members on service protocols and tools used for customer interactions.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Education
High School Diploma -
Southwest Texas Colege
Eagle Pass, TXSkills
- Community events
- Data analysis
- Project outreach plans
- Salesforce
- Microsoft office
- Maintaining client records
- Collaboration and teamwork
- Employee training
- Data entry software
- Microsoft Access
Languages
Spanish
Native or Bilingual
Timeline
Food Share Outreach Specialist
Second Harvest Food Bank of Southern Wisconsin
01.2024 - Current
Payroll Coordinator
AMPI
03.2023 - 12.2023
HR Recruiter Coordinator
American Girl
09.2022 - 03.2023
HR Clerk
Seneca Foods
05.2020 - 09.2022
Housing Specialist
Renewal Unlimited
04.2017 - 04.2020
Enrollment Specialist
Energy Services
10.2015 - 04.2017
Bilingual Customer Service Representative
Hewlett Packard Enterprise
01.2015 - 10.2015
High School Diploma -
Southwest Texas Colege