Sofia Schell
Dunham Concession Stand
Chicago,IL
7
years of professional experience
I have experience in customer - focused retail for 4+ years. Experience in sales, cash handling, and inventory support. Great at building customer relationships, resolving concerns, and keeping the sales floor organized and ready for business.
Work History
Sales Associate
1 Year 2 Months- Processed sales transactions accurately using point-of-sale system
- Assisted customers with product selection, flavor recommendations, and gift options
- Maintained appealing merchandise displays and seasonal presentation standards
- Restocked chocolate, candy, and packaging supplies to support sales floor readiness
- Wrapped gifts with care and precision for customer orders and prepared customized orders with attention to detail
- Addressed customer questions and resolved concerns with professional service
- Supported inventory counts, receiving, and stock organization for efficient operations
- Promoted add-on purchases through knowledgeable product suggestions and attentive service
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
6 Years 9 Months- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed inventory to ensure product availability, contributing to uptick in sales.
Hostess/Server
9 Months- Seated parties efficiently while balancing table availability and server sections.
- Delivered menu items accurately and maintained attentive table service throughout shifts.
- Communicated special requests clearly to kitchen and bar staff to prevent order errors.
- Greeted guests promptly and managed waitlists to support smooth front-of-house flow.
- Resolved seating concerns professionally to maintain positive guest experiences.
- Coordinated with servers and hosts to reset tables quickly during busy periods.
- Maintained clean, organized dining areas and supported consistent restaurant presentation.
Education
High School Diploma
- Business
Skills
Financial transaction management
Cash register operation
Stocking and receiving
Customer service
Inventory management
Multitasking strength
Customer satisfaction focus
Effective communication
Building relationships
Timeline
Sales Associate
Fannie May Fine Chocolates
08.2025 - CurrentRead More
Hostess/Server
Joes On Higgins Resturant
08.2024 - 05.2025Read More
Sales Associate
Dunham Concession Stand
01.2020 - CurrentRead More
Resurrection College Prep
High School Diploma
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Marquette University
from Business
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