Sofia Serrano
Saint Petersburg
Summary
Dynamic professional with a solid foundation in fast-paced property management, specializing in tenant relations and lease administration. Proven expertise in communication, negotiation, and problem resolution, ready to transition skills into a new field. Committed to leveraging a background in managing tenant needs and cultivating positive community relations to drive future success. Eager to contribute a unique perspective and proactive approach to enhance organizational goals.
Overview
3
3
years of professional experience
Work History
Leasing Manager
Pacifica Residential
04.2025 - Current
- Managed leasing operations, ensuring compliance with company policies and local regulations.
- Developed marketing strategies to attract prospective tenants and enhance property visibility.
- Oversaw tenant relations, addressing concerns and fostering community engagement initiatives.
- Trained and mentored leasing staff on effective sales techniques and customer service excellence.
- Conducted market analysis to inform pricing strategies and optimize occupancy rates.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Created and submitted daily reports on leasing activities.
Server and Cashier
Pepo's Cuban Cafe
08.2023 - 04.2025
- Deliver exceptional customer service while managing multiple tables, handle cash transactions, and maintain high food service standards in a fast-paced environment
- Process payments accurately, coordinate with kitchen staff, and ensure proper order timing to enhance guest satisfaction and table turnover
- Balance server and cashier duties effectively, maintain clean dining areas, and resolve customer concerns to ensure positive dining experiences
- Work seamlessly with kitchen and front-of-house teams to streamline service flow and maintain consistent quality during peak hours
- Create welcoming atmosphere for guests, memorize menu items and specials, and provide detailed recommendations to enhance dining experience
Education
A.A - Architecture
Hillsborough Community College
Tampa02.2026
Skills
- Time Management, Conflict Resolution, Sales Strategy, Customer Engagement, Problem Solving, Creative Problem Solving, Social Media Management, Tech Savvy (Skillful)
- Resident relations
- Property management
- Fair housing laws
- Social media marketing
- Tour management
- Telephone sales
- Microsoft office
- Teamwork
- Customer service
LANGUAGES
English (Highly proficient), Spanish (Native)
Timeline
Leasing Manager
Pacifica Residential
04.2025 - Current
Server and Cashier
Pepo's Cuban Cafe
08.2023 - 04.2025
A.A - Architecture
Hillsborough Community College