Sofia Serrao
Oviedo,Florida
Summary
Encouraging assistant manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact success. Dedicated to applying training, monitoring and morale-building abilities to enhance clients/customers engagement and customer service performance.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Menchie's Frozen Yogurt
11.2022 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
Seasonal Travel Swim Instructor
Self Employed
11.2022 - Current
- Taught daily swim instruction to students varying in ages and skill levels.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
Swim Instructor
Silverhawk Aquatics
08.2018 - 05.2022
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Developed and implemented lesson plans based on individual student needs.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Implemented proper safety protocols and emergency response plans.
Education
Associate of Science - Dental Hygiene
Seminole State College of Florida
Sanford, FL05.2026
High School Diploma -
Winter Springs High School
Winter Springs, FL05.2022
Skills
- Money Handling
- Schedule Oversight
- Complaint Resolution
- Good Communication Skills
- Incident Reporting
- Creative Thinking
Timeline
Assistant Manager
Menchie's Frozen Yogurt
11.2022 - Current
Seasonal Travel Swim Instructor
Self Employed
11.2022 - Current
Swim Instructor
Silverhawk Aquatics
08.2018 - 05.2022
Associate of Science - Dental Hygiene
Seminole State College of Florida
High School Diploma -
Winter Springs High School
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