Sofia Shockley
Orlando
Summary
Versatile and dynamic, adept at managing high-pressure situations and ensuring guest satisfaction at Carrabba's Italian Grill. Excelled in multitasking and team collaboration, enhancing dining efficiency and safety at JEM as a Lifeguard. Skilled in water rescue techniques and exceptional communication, consistently improving service delivery and emergency response. I took an EMT course at OMI to further my education in EMS.
Overview
2
2
years of professional experience
Work History
Host
Carrabba's Italian Grill
07.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Life Guard
JEM
03.2023 - 08.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Monitored pools and surrounding areas for adherence to safety protocols.
- Streamlined rescue procedures by implementing an effective communication system among staff members.
Education
High School Diploma -
Freedom High School
Orlando, FL05-2024
Skills
- Multitasking proficiency
- Team player mentality
- Adaptable to change
- Exceptional communication
- Hospitality and accommodation
- Strong interpersonal skills
- Customer service expertise
- Multitasking Abilities
- Water rescue techniques
- Safety oversight
- Equipment management
- Training and mentoring
Timeline
Host
Carrabba's Italian Grill
07.2024 - Current
Life Guard
JEM
03.2023 - 08.2023
High School Diploma -
Freedom High School
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