Sofia Chirica
Chattanooga
Summary
Highly organized administrative and operations professional with 5+ years of experience supporting business operations, client communications, account management, and executive leadership. Proven ability to manage multiple responsibilities in fast-paced environments while maintaining professionalism, accuracy, and strong attention to detail. Experienced in onboarding support, office operations, vendor coordination, invoicing, and customer service, with proficiency in Microsoft Office Suite, Google Workspace, and QuickBooks. Recognized for strong problem-solving skills, adaptability, and the ability to build positive relationships with clients, patients, and internal teams.
Overview
7
7
years of professional experience
Work History
Patient Support Specialist
CryoFuture
San Mateo
07.2025 - Current
- Managed patient communications through phone, email, and outbound outreach during the transition of biological specimen storage services from partner clinics to CryoFuture
- Guided patients through onboarding and account setup processes, providing timely and professional support for technical issues, documentation, and service-related inquiries
- Served as the primary point of contact for patients regarding long-term specimen storage, helping explain transfer procedures, account requirements, and next steps
- Maintained detailed spreadsheets and tracking systems to monitor patient outreach, onboarding progress, and account activity
- Verified patient and clinic data for accuracy while ensuring compliance with HIPAA and company privacy standards
- Delivered high-volume customer support while maintaining professionalism, empathy, and attention to detail in sensitive healthcare-related situations
Office Manager & Executive Assistant
Time Equipment Company
Bellevue
09.2021 - 06.2025
- Managed day-to-day office operations and served as primary support to the company president on administrative and operational projects
- Coordinated vendor relationships, office maintenance, supply procurement, and equipment rentals for project operations
- Created and managed invoices, monitored accounts receivable/payable, and followed up on outstanding client balances
- Maintained business records, contracts, licenses, and legal documentation, including notary services for official company documents
- Oversaw the company helpdesk ticketing system, ensuring customer requests and service issues were assigned and resolved efficiently
- Organized digital filing systems, maintained internal records, and supported overall operational efficiency
Operations & Facilities Assistant (Temporary)
Jacobs Engineering
Bellevue
07.2021 - 08.2021
- Supported daily facility and office operations, including front desk reception, employee check-ins, and visitor/vendor coordination
- Assisted with onboarding processes by creating employee IDs, access credentials, and administrative documentation
- Coordinated mailroom operations and ensured timely distribution of employee and company correspondence
- Worked with vendors and maintenance teams to address facility requests and support efficient building operations
- Maintained records and assisted with operational, security, and workplace compliance procedures
Lead Barista
Starbucks
Seattle
12.2019 - 07.2021
- Delivered high-quality customer service in a fast-paced environment while preparing beverages and food orders efficiently and accurately
- Handled customer concerns professionally and maintained a positive customer experience during high-volume shifts
- Assisted with inventory restocking, store organization, and daily operational tasks
- Promoted specialty products and menu items to support sales and customer engagement
Education
Associate's degree - Business
North Seattle College
Seattle, WA06-2021
Skills
- Microsoft Suite
- Vendor & Inventory Management
- Client Relationship Management
- QuickBooks
- Exceptional Communication
- Fluent in Russian
- Account Management
- CRM & Database Systems
- Process Improvement
- Google Workspace
- HIPAA Compliance & Confidential Data Handling
- Certified Public Notary - WA State
- Patient confidentiality
- Follow-up coordination
- Effective communication
- Relationship building
Accomplishments
- Fluent in Russian with continued independent coursework in Russian language studies
- Trained in classical piano performance and music theory
- Ongoing classical vocal training with emphasis in vocal technique and music education
- Washington State Notary Public
Languages
Russian
Interests
Classical Music, Music Theory, Fine Arts, Ballet, Interior Design
Timeline
Patient Support Specialist
CryoFuture
07.2025 - Current
Office Manager & Executive Assistant
Time Equipment Company
09.2021 - 06.2025
Operations & Facilities Assistant (Temporary)
Jacobs Engineering
07.2021 - 08.2021
Lead Barista
Starbucks
12.2019 - 07.2021
Associate's degree - Business
North Seattle College