Sofia Valladares

• Maintained professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

(Briefly worked there - Owner changed locations and closed shop after two months)

• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
• Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.

• Greeted customers and helped with product questions, selections, and purchases.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.