Sofia Vallejo
San Antonio
Summary
Sales professional with strong background in customer engagement and sales support. Proven ability to drive sales and maintain well-organized sales floor. Known for effective teamwork and adaptability in dynamic retail settings. Key strengths include communication and problem-solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Youth Leader
NISD Learning Tree
San Antonio, TX
11.2025 - 05.2026
- Developed and implemented engaging lesson plans for afterschool programs, catering to the needs and interests of students
- Facilitated educational activities and projects that promoted creativity, critical thinking, and problem-solving skills
- Maintained a safe and inclusive learning environment by enforcing behavioral guidelines and resolving conflicts
- Supported students in developing social skills through group discussions, team-building exercises, and cooperative learning activities
Waitress/Server
WILLIE'S GRILL & ICEHOUSE
San Antonio, TX
06.2025 - 11.2025
- Provided exceptional customer service by promptly greeting and seating guests, ensuring a positive dining experience
- Collaborated with kitchen staff to ensure timely delivery of meals while maintaining high quality standards
- Managed multiple tables simultaneously during busy shifts, demonstrating strong multitasking abilities
- Responded promptly to guest inquiries and concerns, resolving issues in a professional and satisfactory manner
- Maintained cleanliness of work area and dining room throughout the shift for a pleasant dining environment
- Handled cash transactions accurately using cash registers or handheld devices while adhering to company policies
Prestige Beauty Advisor
Ulta
San Antonio, TX
02.2025 - 06.2025
- Provided personalized beauty consultations to clients, assessing their individual needs and recommending appropriate products
- Demonstrated extensive knowledge of skincare, makeup, and haircare products to educate clients on the benefits and usage
- Achieved increase in sales by effectively cross-selling and upselling beauty products based on client preferences
- Built strong relationships with clients through exceptional customer service, resulting in a loyal customer base
- Conducted product demonstrations and tutorials to showcase the application techniques and features of various beauty products
- Stayed up-to-date with the latest trends in the beauty industry to provide informed recommendations to clients
Prestige Beauty Advisor
Macy's
San Antonio, TX
06.2024 - 01.2025
- Provided exceptional customer service by assisting customers in selecting beauty products based on their individual needs and preferences
- Demonstrated extensive knowledge of various beauty brands, product features, and benefits to effectively educate customers and drive sales
- Consistently met or exceeded monthly sales targets by actively promoting new products and upselling additional items
- Built strong relationships with customers through personalized consultations, resulting in a high rate of repeat business
- Collaborated with team members to create engaging product displays and promotional materials that increased customer engagement
- Participated in regular training sessions to stay updated on the latest beauty trends, techniques, and product launches
- Handled cash transactions accurately using point-of-sale (POS) systems while adhering to company policies regarding payment processing procedures
- Collaborated with colleagues to organize special events such as beauty workshops or makeup demonstrations to attract new customers
Server/Waiter
Bubba's 33
San Antonio, TX
01.2024 - 05.2024
- Ensure that each guest receives legendary service during their dining experience.
- Uses the POS (point of sale) system effectively and correctly.
- Follows all steps of service throughout the dining experience.
- Suggest specific food and beverage items through use of salesmanship.
- Adhere to core values; passion, partnership, integrity and fun with purpose.
- Understand and effectively utilize first time guest program.
- Ability to carry and tray.
- Practice safety and sanitation at all times.
- Complete proper opening and closing duties as per unit.
- Handle all cash, credit, and gift cards received during the shift and properly accounts for all monies at the end of each shift.
Specialty Sales (Style, Beauty, Ulta Beauty)
Target
San Antonio, TX
06.2023 - 01.2024
- Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and the guest service experience.
- Ensure that each guest receives exceptional service by providing a guest-friendly environment, which includes greeting and engaging each guest entering the store, personalizing service to their needs, answering questions about products and services, informing guests about promotions and sales, and recommending Ulta Beauty products
- Scan, handle and move merchandise efficiently and safely
- Fold and hang clothes and create a organized and clean space for guests
- Accurately handle cash register operations
- Ensuring the floor is set full with the right product, accurately priced and signed on the sales floors with the right sizes, styles, and colors.
- Controlled line and crowd with quick, efficient service.
Server/Waiter
JIM'S RESTAURANT
San Antonio, TX
07.2022 - 04.2023
- Provide excellent wait service to ensure satisfaction.
- Take customer orders and delivering food and beverages.
- Making menu recommendations, answering questions and sharing additional information with restaurant patrons.
- Handle a high volume of customers regularly.
- Welcome guests as they arrived.
- Keep the restaurant clean and sanitary
- Check on guests frequently
Server/Waiter
IHOP
San Antonio, TX
06.2021 - 07.2022
- Service guests with food and beverage requests in a timely, professional, and friendly manner.
- Take advantage of excellent menu knowledge to advise customers and upsell menu items when possible.
- Ensure all tables and silverware were placed neatly and everything was tidy and clean at all times.
- Handle a high volume of customers regularly.
- Check on guests frequently.
- Keep the restaurant clean and sanitary
Education
High school diploma - undefined
John Paul Stevens High School
San Antonio, TX06.2023
Skills
- Customer service
- Cash Handling
- Upselling (2 years)
- Computer skills
- Computer literacy
- Cosmetology
- Makeup application
- Food Safety
- Retail Sales
- Sales
- Cosmetic Sales
- POS
- Serving Experience (3 years)
- Product demos
Certification
- Food Handler Certification
- TABC Certification
- Driver's License
Languages
Spanish - Fluent
Timeline
Youth Leader
NISD Learning Tree
11.2025 - 05.2026
Waitress/Server
WILLIE'S GRILL & ICEHOUSE
06.2025 - 11.2025
Prestige Beauty Advisor
Ulta
02.2025 - 06.2025
Prestige Beauty Advisor
Macy's
06.2024 - 01.2025
Server/Waiter
Bubba's 33
01.2024 - 05.2024
Specialty Sales (Style, Beauty, Ulta Beauty)
Target
06.2023 - 01.2024
Server/Waiter
JIM'S RESTAURANT
07.2022 - 04.2023
Server/Waiter
IHOP
06.2021 - 07.2022
High school diploma - undefined
John Paul Stevens High School