Sofia Young
Cincinnati,OH
Summary
Dual Language;Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that’s need. As well as a good team player, driven to get the job done.
Overview
2
2
years of professional experience
Work History
Sales Assistant
T.J. Maxx
08.2023 - Current
- Assisted customers with prompt and polite support in-person and via telephone.
- Fielded customer questions to share information about products, availability, and pricing.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Sales Associate
Gap
02.2023 - 05.2023
- Racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Associate
Dicks Sporting Goods
07.2021 - 10.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Sales Associate
Old Navy
09.2021 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Helped customers locate products and checked store system for merchandise at other sites
Education
High School Diploma -
Princeton High School
Cincinnati, OH05.2023
Skills
- Returns and Refunds
- Product and Service Sales
- Inside and Outside Sales
- Opening and Closing Procedures
- Corrective Actions
- Sales Expertise
- Cash Handling
- Client Meetings
- Warehouse and Delivery Methods
- Accessories and Footwear
- Meeting Logistics
- Hospitality and Accommodation
- Suggestive Selling
- Promote Products
- Dual Language
- Creative Solutions
- Guest Experiences
- Phone Answering
Languages
Spanish
Native or Bilingual
Timeline
Sales Assistant
T.J. Maxx
08.2023 - Current
Sales Associate
Gap
02.2023 - 05.2023
Sales Associate
Old Navy
09.2021 - 05.2022
Sales Associate
Dicks Sporting Goods
07.2021 - 10.2022
High School Diploma -
Princeton High School
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