Sofia Yuill
Galloway,NJ
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Marriott Vacation Club
07.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Ensured my work station was neat and organized.
- Worked efficiently in both independent tasks and team collaboration to maintain smooth operations in a fast-paced environment.
Hostess
Benihana
09.2020 - 06.2023
- Welcomed and assisted a high volume of guests daily, managing reservations and walk-ins efficiently.
- Answered phone inquiries, provided information to potential guests, facilitated seamless communication and coordinated walk-in seating.
- Managed cash and credit transactions, closing out payments at the end of each shift for accurate reconciliation.
- Oversaw opening and closing procedures, ensuring the front desk and dining area were prepared.
- Processed takeout orders, entered them into the POS system, and verified accuracy before payment.
- I maintained an organized space and worked well with management and other staff members and assisted others with their duties to ensure all customer needs were taken care of
- I used strong communication skills when assisting customers and catered to their needs as expected
- Responsibilities Subject to but not limited to the following transferrable responsibilities:
Education
Undergraduate - Criminal Justice
Stockton University
05-2026
High School Diploma -
South Plainfield High School
06-2022
Skills
- Communication
- Hospitality
- Organization
- Adaptability
- Customer service
- Guest services
- Problem-solving skills
Timeline
Front Desk Agent
Marriott Vacation Club
07.2024 - Current
Hostess
Benihana
09.2020 - 06.2023
Undergraduate - Criminal Justice
Stockton University
High School Diploma -
South Plainfield High School
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