Sofia Alicia Dietz
Miami,Florida
Summary
Dedicated Behavioral Technician with impressive mental health educational background and RBT certification. Delivered exceptional patient support in community-based treatment facility and contributed to patient improvements. Superb, mulitilingual communications skills and compassionate nature enabled positive outcomes in challenging environment.
Overview
2
2
years of professional experience
Work History
Registered Behavioral Technician
Kkccps
09.2023 - 11.2023
- I completed my evaluation after obtaining my RBT certification and was able to learn about the functionalities and apply my learnings to real life situations with clients.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Used prompting methods in order to encourage the client
Customer Service Associate
Bottled Blonde
01.2023 - 11.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Amara At Paraiso
05.2022 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Arts - Psychology
Florida International University
Miami, FL01.2025
Associate of Arts - Psychology
Miami Dade College
Miami, FL12.2023
RBT Certification - ABA Studies
USF
Tampa, FL05.2023
Skills
- Trilingual-English (fluent) Mandarin (fluent) Spanish
- Behavioral Assessment
- Echoic Training
- Behavior Management
- Employee Training
- Matching-to-Sample Training
Languages
English
Native or Bilingual
Chinese (Mandarin)
Full Professional
Spanish
Full Professional
Timeline
Registered Behavioral Technician
Kkccps
09.2023 - 11.2023
Customer Service Associate
Bottled Blonde
01.2023 - 11.2023
Customer Service Representative
Amara At Paraiso
05.2022 - 12.2022
Bachelor of Arts - Psychology
Florida International University
Associate of Arts - Psychology
Miami Dade College
RBT Certification - ABA Studies
USF
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