Sofia M. Ramirez
Albuquerque,NM
Summary
I strive to perform my assigned duties in the most effective and consistent manner. I bring a high level of professionalism to my work environment and am a collaborative and uplifting team member.
Overview
6
6
years of professional experience
Work History
Barista Trainer
Starbucks
Albuquerque, New Mexico
07.2023 - Current
- Trained new baristas on beverage preparation techniques and customer service standards.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Supported the highest standards of conduct and service to support the company's reputation.
Team Member/Trainer
Dions
Albuquerque, New Mexico
05.2021 - 08.2022
- Contributed to a positive team environment through effective communication.
- Collaborated with team members to maximize productivity and efficiency.
- Rotated through a series of different stations based on team needs.
- Upheld high standards of productivity and quality in operations.
Crew Member
McDonald's
Albuquerque, NM
01.2020 - 12.2020
- Maintained cleanliness and organization of workstations and dining areas.
- Provided excellent customer service during high-volume shifts.
- Assisted in training new crew members on operational procedures.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Education
Associate of Applied Science - Nursing
University of New Mexico
Albuquerque, NM05-2026
BLS Certification -
American Red Cross
Albuquerque, NM08-2024
High School Diploma -
Los Lunas High School
Los Lunas05-2022
Skills
- Bilingual - Spanish, English
- Patient care
- Medical terminology
- Critical thinking
- Team collaboration
- Effective communication
- Time management
- Receptive
- Adaptive Learner
- Customer service
- Employee training
Accomplishments
Dean's List, Fall 2023
Timeline
Barista Trainer
Starbucks
07.2023 - Current
Team Member/Trainer
Dions
05.2021 - 08.2022
Crew Member
McDonald's
01.2020 - 12.2020
Associate of Applied Science - Nursing
University of New Mexico
BLS Certification -
American Red Cross
High School Diploma -
Los Lunas High School