Alexis Romo Sanchez
Los Angeles,CA
Summary
Results-driven professional with strong communication skills in sales and services. Excels in fast-paced, demanding settings and both independent and collaborative team environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista Trainer
Starbucks
Los Angeles, California
08.2021 - Current
- Facilitated the onboarding and integration of new baristas into organizational culture and operating procedures.
- Designed customized training curriculum that caters to the unique learning styles of various individuals, utilizing auditory, visual, and hands-on approaches.
- Educated and guided baristas in product knowledge, operating procedures, beverage crafting/brewing techniques, food and beverage safety, customer service standards, merchandise up-selling, and POS proficiency.
- Conduct regular check-ins to assess progress and provide guidance for baristas' success.
- Prepared variety of espresso-based beverages, following recipes and quality standards.
- Managed cash/register transactions with accuracy and efficiency
Sales Associate
Amazon Books
Pacific Palisades, CA
02.2019 - 03.2020
- Proficient in a range of Amazon technologies, including Ring devices and Echo products.
- Upsold additional items based on customer interests and needs.
- Greeted customers and provided exceptional customer service.
- Processed online and in-store transactions efficiently, maintaining accuracy in cash handling and inventory management.
- Assisted in maintaining a well-organized sales floor, ensuring books and promotional materials were displayed attractively.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Used technology resources to assist customers in locating and selecting items.
- Supported Amazon customer base by facilitating the process of returning purchased items.
Skills
- Bilingual Communication (Spanish/English)
- Leadership Experience
- Sales proficiency
- Customer service excellence
- Simphony POS System
- Training Program Development
Certification
- Mixology/Bartender License
Timeline
Barista Trainer
Starbucks
08.2021 - Current
Sales Associate
Amazon Books
02.2019 - 03.2020