SOFIAN ALZEQ
Richmond Hill
Summary
Developed technical skills and problem-solving abilities in fast-paced, dynamic environment, looking to transition into new field. Demonstrated expertise in troubleshooting, maintenance, and customer service. Capable of applying these skills to ensure efficient operations and deliver high-quality results in any new role.
Overview
11
11
years of professional experience
Work History
Field Service Technician
SCM Group North America INC
07.2023 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
Control Engineer
Central Amusement International
06.2023 - 07.2023
- Optimized control loops for process stability, reducing downtime and enhancing operational effectiveness.
- Resolved project operational problems to minimize delays and unexpected cost increases.
- Implemented predictive maintenance strategies for control systems, minimizing equipment failures and production downtime.
Maintenance and Sales Engineer
Gears for Industrial Machinery and Trading Company
01.2018 - 05.2023
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
- Generated new leads through cold calling, social media outreach, and attending industry events.
- Attended trade shows and seminars to promote products and network with industry contacts.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Utilized advanced technical knowledge to gain a competitive edge in the market by effectively showcasing product capabilities in comparison to competitor offerings.
Production and Maintenance Engineer
Sections Wood Works Co.
10.2015 - 12.2017
- Established strong communication channels between departments by holding regular meetings and providing updates on ongoing initiatives.
- Led troubleshooting efforts during unplanned outages, quickly restoring operations with minimal impact on production timelines.
- Increased production efficiency by implementing new maintenance strategies and optimizing equipment usage.
- Coordinated with vendors on equipment repairs or upgrades, ensuring high-quality service at competitive prices.
- Analyzed production data to identify trends and areas for improvement, leading to more efficient processes and better resource allocation.
Maintenance Engineer
ALTAYBAT COMPANY
05.2014 - 09.2015
- Reduced downtime through efficient troubleshooting and root cause analysis of equipment failures.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Performed troubleshooting and repair for complex electrical equipment.
- Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
- Established maintenance schedules to ensure timely completion of all required tasks while minimizing disruptions to operations.
Education
Bachelor of Mechatronics Engineering - Mechatronics Engineering
THE HASHEMITE UNIVERSITY
ZARQA, JORDAN05-2014
ASSOCIATE DEGREE - AUTOTRONICS ENGINEERING
AL-BALQA APPLIED UNIVERSITY
AL-BALQA, JORDAN07-2009
Diploma - AUTOTRONICS ENGINEERING
WADI SEER TRAINING COLLEGE
AMMAN, JORDAN07-2009
GENERAL SECONDARY EXAMINATION - SCIENTIFIC STREAM
MINISTRY OF EDUCATION
AMMAN, JORDAN07-2007
Skills
- Valid Driver's license
- Problem-solving
- Positive attitude
- Troubleshooting and repair
- Field repairs
- Teamwork and coordination
- Technical support
- Installation and maintenance
- Electrical troubleshooting
- MS office
- Emergency response
- Basic welding
Accomplishments
establishing the second branch of Sections Wood work in Dubai, by installed all machines, and provide electrical power, Compressed air pipes, and connecting with dust collecting system
Languages
Arabic
Native or Bilingual
English
Professional Working
Timeline
Field Service Technician
SCM Group North America INC
07.2023 - Current
Control Engineer
Central Amusement International
06.2023 - 07.2023
Maintenance and Sales Engineer
Gears for Industrial Machinery and Trading Company
01.2018 - 05.2023
Production and Maintenance Engineer
Sections Wood Works Co.
10.2015 - 12.2017
Maintenance Engineer
ALTAYBAT COMPANY
05.2014 - 09.2015
Bachelor of Mechatronics Engineering - Mechatronics Engineering
THE HASHEMITE UNIVERSITY
ASSOCIATE DEGREE - AUTOTRONICS ENGINEERING
AL-BALQA APPLIED UNIVERSITY
Diploma - AUTOTRONICS ENGINEERING
WADI SEER TRAINING COLLEGE
GENERAL SECONDARY EXAMINATION - SCIENTIFIC STREAM
MINISTRY OF EDUCATION
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