Sofia Ramirez
Disney
Anaheim,CA
3
Languages
7
years of professional experience
Dynamic customer service professional with experience at Disney, excelling in conflict management and problem-solving.
Shown to have the ability to thrive under pressure while maintaining world class customer service. Bilingual in Spanish, to accommodate to guests whom may need additional help. Ready to adapt and learn from any situation or experience.
Work History
Attractions Cast Member
4 Years- Operated attraction controls while following safety procedures and ride operating standards.
- Communicated clearly with guests to answer questions and provide show-ready direction.
- Assisted with emergency response procedures and reported operational concerns promptly.
- Adapted quickly to changing assignments while delivering consistent guest service.
- Maintained a high level of personal presentation according to company standards, ensuring a professional and approachable image at all times.
- Handled guest concerns and complaints with professionalism, empathy, and effective problem-solving skills.
Campaign Canvasser
2 Years 3 Months- Conducted door-to-door canvassing to engage residents on community issues and voter outreach priorities.
- Delivered persuasive campaign messaging using approved scripts and tailored conversations to each voter.
- Built strong relationships with community members through empathetic listening and genuine conversations, fostering a positive image for the campaign.
- Demonstrated adaptability by adjusting messaging according to individual voter needs or concerns encountered while canvassing different neighborhoods.
Food Service Worker
1 Year 6 Months- Served customers promptly while answering menu questions and processing orders accurately.
- Maintained clean prep stations, dining areas, and service equipment throughout shifts.
- Assisted team members with rush periods, special requests, and order assembly.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Customer Service Representative
5 Years- Assisted guests with ticketing, event information, and park policies.
- Resolved customer concerns with calm, professional communication.
- Handled complaints and escalated complex issues to supervisors.
- Adapted quickly to fast-paced crowd service demands and changing priorities.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
No Degree
Skills
Foreign language fluency (Spanish)
Performance under pressure
Strong problem solving
Conflict management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Elementary
Timeline
Attractions Cast Member
Disney
10.2022 - CurrentRead More
Campaign Canvasser
OC Action
08.2022 - 11.2024Read More
Customer Service Representative
Knotts Scary Farm
10.2021 - 2021Read More
Food Service Worker
House of Chimney Cakes
01.2020 - 07.2021Read More
Fullerton College
No Degree
Read More