Sofie Nabboud
Chandler,ARIZONA
Summary
Developed managerial professional proven to be successful in different industries of work, but is always driving sales. Known for strong leadership, organization, productivity, and exceptional time management to achieve performative results as a team. Demonstrates well crafted problem solving and customer service skills, and has a seamless approach to creating customer relations. Adaptive and strongly focused to ensure any team is able to work cooperatively and communicate.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager and Senior Sales Associate
Guitar Center
Mesa, AZ
09.2023 - Current
- Displayed exceptional customer service to create repeat customers.
- Flourished sales skills by upselling warranties, lessons, and advertising a company credit card.
- Developed sales skills in a commissioned environment, and maintained high sales, generating revenue for the company.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
Shift Lead Manager
Starbucks
Chandler, AZ
09.2021 - 09.2023
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Established strong relationships with vendors, negotiating favorable contracts that benefited both parties financially while ensuring timely deliveries of required supplies.
- Set overall vision and provided team leadership.
Customer Sales Representative
Sionis
Mesa, AZ
06.2021 - 08.2021
- Received leads from several chiropractic business, and followed up with their potential customers via phone call.
- Set up chiropractic appointments for first time customers.
- Developed sales skills by working to achieve as many appointments as possible, in a work day.
- Assisted call-in customers with questions and orders.
- Described product highlights and benefits to help guide purchasing decisions.
- Recognized as a top performer within the sales team due to consistent achievements in meeting or exceeding targets month over month.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Upsold additional products or services when appropriate, contributing to higher average transaction values per sale.
Retail Sales Associate
PacSun
Chandler, AZ
01.2021 - 05.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Retail Sales Associate
Goodwill
Chandler, AZ
06.2019 - 05.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Education
Associate of Arts - Associates of Fine Arts, Emphasis in Music
Chandler Gilbert Community College
Chandler, AZ05-2021
Skills
- Service Excellence
- Leadership Development
- Efficient Time Allocation
- Strategic Decision-Making
- Clear Communication Skills
- Advanced Problem-Solving
- Employee Coordination
- Team Development
- Efficient Work Distribution
- Focused Performance Planning
- Comprehensive Reporting Skills
- Networking Proficiency
Accomplishments
- Supervised teams of staff members.
- Used Microsoft Excel to develop sales tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved above goal sales by working efficiently and developing sales skills with accuracy and efficiency.
- Attained highest sales in warranty to sales percent several times.
- Attained highest gross margin in sales in a month within differing fiscal months.
Affiliations
- Eternal Band. LLC
Certification
- Adobe Premier Pro Certified
Languages
Arabic
Native or Bilingual
Interests
- Writing, playing, and preforming music
- Coding
- Playing challenging and engaging video games
- Exercising
- Skateboarding
- Being outdoors
- Traveling
- Learning about different topics via books or docunmentaries
Timeline
Manager and Senior Sales Associate
Guitar Center
09.2023 - Current
Shift Lead Manager
Starbucks
09.2021 - 09.2023
Customer Sales Representative
Sionis
06.2021 - 08.2021
Retail Sales Associate
PacSun
01.2021 - 05.2021
Retail Sales Associate
Goodwill
06.2019 - 05.2021
Associate of Arts - Associates of Fine Arts, Emphasis in Music
Chandler Gilbert Community College
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