Sofiia Demianchuk
Brooklyn,USA
Summary
Polished and client-focused hospitality expert with hands-on experience in luxury hotel dining and high-profile guest service. Skilled in anticipating client needs, maintaining discretion, and exceeding service expectations in premium environments. Committed to excellence, professionalism, and unforgettable guest experiences.
Overview
7
7
years of professional experience
Work History
Supervisor
Aqua
Manhattan, NY
05.2025 - Current
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Maintained records of transactions made during shift as required by law or company policy.
- Took orders from customers accurately and in a timely manner.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Filled condiments and napkin containers during slack periods.
- Informed customers of daily specials and signature menu items.
- Explained menu items, describing ingredients and cooking methods upon request.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Prepared checks, itemizing total meal costs and taxes.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Observed packing operations to verify conformance to specifications.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Developed effective improvement plans in alignment with goals and specifications.
Supervisor
1 Hotel Brooklyn Bridge
Brooklyn, NY
06.2024 - Current
- •
- Managed reservations .
- Coordinated with wait staff to ensure smooth service operations.
- Processed payments using point of sale systems accurately and efficiently.
- Greeted and welcomed guests in a friendly, professional manner.
- Monitored restaurant occupancy and adjusted seating as needed.
- Created a welcoming atmosphere by engaging customers in conversation throughout their visit.
- Resolved customer complaints quickly and efficiently while maintaining professional demeanor at all times.
- Ensured compliance with health and safety regulations in the kitchen, dining room, and bar areas.
- Encouraged team members to provide excellent customer service during their shifts.
- Provided excellent customer service by anticipating guest needs before they arise.
- Resolved customer complaints in a timely and efficient manner.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Frequently inspected production area to verify proper equipment operation.
- Collected, arranged, and input information into database system.
- Observed packing operations to verify conformance to specifications.
- Developed effective improvement plans in alignment with goals and specifications.
Server
Ulivo
Manhattan, USA
12.2022 - 05.2023
- Provided high-quality customer service in a busy upscale dining environment.• Took orders accurately and delivered food and beverages in a timely manner.• Maintained a professional and welcoming attitude with all guests.• Collaborated with kitchen staff to ensure smooth service during peak hours.• Handled payments and assisted with daily closing procedures.• Maintained cleanliness and organization of the dining area.
Server
Veselka restaurant
Manhattan, USA
03.2021 - 11.2022
- Taking orders, serving food, answering all the questions, and keeping not only a smile but a clean and neat presence
- Ensured smooth running operations while leading daily opening/closing duties like stocking condiments or checking cash registers
- Delivered excellent customer service
- Demonstrated an ability to handle stress calmly under pressure situations such as busy weekends or holidays without sacrificing
Supervisor
Veselka restaurant
Manhattan, USA
09.2020 - 02.2022
- Tacking orders
- Answering phone calls
- Work with toast program
- Packing food
- Provide good attitude and service to customers
- After 4 month working t Veselka get Manager Take out position
- Communication with customers
- Resolving the problems
- Collaborated with owner and kitchen stuff to plan work process
- Responsibilities of each person who's working on Take out section
- Making new ideas haw to achieve better sales results
- Manage all
- Control the entire work process
- Trained new staff members on restaurant policies and procedures to ensure the proper functioning of operations
- Ensured staff adherence to job expectation
- Organized monthly meetings with waitstaff staff to discuss safety standards, customer experience goals, and strategies for meeting revenue targets
Teacher
Generation 21
Brooklyn, USA
09.2019 - 09.2020
- Classroom management
- Observation Skills
- Student Engagement skills
- Strong communication skills
- Organization team work
- Individual approach
- Creativity
- Arranged and organized classroom desk, chairs and supplies, decreasing 95% of classroom accident
- Prepare materials for lessons
- Communicate student progress, academic difficulties or behavioral concerns to parents
Front Desk
Raddison Blu Hotel
Kyiv, Ukraine
09.2018 - 08.2019
- Organized payments
- Greet and welcome guests upon arrival
- Provide basic and accurate information in-person and via phone/email
- Maintain a clean and organized reception area
- Assist with onboarding of new employees
- Assist with special projects as needed
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
Education
Specailty - Foreign Philology And Computational Linguistics
University
Ukraine01-2021
Skills
- Microsoft Word
- Microsoft Excel
- PowerPoint
- Financial Analysis
- Leadership
- Multitasking
- Organization
- Problem-Solving
- Communication
- Team Collaboration
- Customer Focus
- Active Listening Skills
- High-End Guest Relations
- Fine Dining Service
- POS Systems Menu & Cocktails Knowledge Conflict Resolution
References
References available upon request.
Languages
- English
- Russian
- Ukrainian
Timeline
Supervisor
Aqua
05.2025 - Current
Supervisor
1 Hotel Brooklyn Bridge
06.2024 - Current
Server
Ulivo
12.2022 - 05.2023
Server
Veselka restaurant
03.2021 - 11.2022
Supervisor
Veselka restaurant
09.2020 - 02.2022
Teacher
Generation 21
09.2019 - 09.2020
Front Desk
Raddison Blu Hotel
09.2018 - 08.2019
Specailty - Foreign Philology And Computational Linguistics
University