Sofiia Temnenko
Alpharetta,GA
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Jeni’s Splendid Ice Creams
Alpharetta, GA
09.2024 - Current
- Supervised daily operations to ensure smooth service and product quality.
- Trained and mentored new staff on customer service standards
- Managed inventory levels and restocked supplies to maintain operational efficiency.
- Handled customer inquiries and resolved issues to enhance guest satisfaction.
- Implemented sanitation protocols to ensure a clean and safe working environment.
- Monitored staff performance and provided feedback for continuous improvement efforts.
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Completed opening and closing duties to facilitate business operations.
- Addressed any issues that arose during the shift in a proactive manner.
- Monitored staff performance to ensure quality standards were met.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Assisted upper management with daily operations to meet standards of service and quality.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Conducted weekly inventory of supplies, equipment, and food items.
- Assisted customers with product selection when needed.
- Collaborated with team members to improve performance and implement training updates.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Upheld company standards and compliance requirements for operations.
- Educated customers about offerings, promotions and pricing to boost sales.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Monitored and maintained equipment to ensure operational efficiency.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Handled emergency situations with composure and in accordance with company guidelines.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Utilized POS systems efficiently for order processing and inventory management.
Barista
Starbucks
Alpharetta, US
08.2022 - Current
- Greeted customers, ensured an accurate order ring up on POS and a proper food warming procedures, made a variety of beverages
- Operated espresso machines and related equipment according to safety standards.
- Maintained cleanliness and organization of the workspace throughout shifts.
- Assisted customers with menu selections and provided product recommendations.
- Collaborated with team members to ensure efficient service during peak hours.
- Handled cash transactions accurately and managed register operations effectively.
- Restocked inventory and supplies to ensure availability for daily operations.
- Engaged with customers, fostering a welcoming atmosphere in the store.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
Education
Associate's degree - Criminal Justice
Georgia State University
Atlanta, GASkills
- Barista Experience
- Cashiering
- Cleaning Experience
- Work with children
- Classical piano education
- Delegating tasks between employees
- Counting cash drawers and submitting bank deposits
Languages
Russian, Fluent
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Shift Supervisor
Jeni’s Splendid Ice Creams
09.2024 - Current
Barista
Starbucks
08.2022 - Current
Associate's degree - Criminal Justice
Georgia State University