Sofiya Luly
Matawan,NJ
Summary
Highly-motivated employee with eagerness to tackle new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Works well alone or with others and consistently going above and beyond expectations.
Overview
2
2
years of professional experience
Work History
Team Member
Sweetgreen
05.2023 - 08.2023
- Greet and assist customers in placing orders, answering questions about menu items, and offering recommendations
- Prepare and assemble customer orders according to Sweetgreen's recipes and quality standards.
- Follow food safety and sanitation guidelines to maintain safe and hygienic work environment.
- Communicate effectively with kitchen staff, ensuring smooth flow of orders and minimizing wait times.
Hostess
Texas Roadhouse Steakhouse
02.2022 - 08.2022
- Warmly greet guests upon arrival, providing a positive first impression and setting the tone for their dining experience.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Handle customer concerns or complaints professionally and promptly, seeking solutions to ensure guest satisfaction.
- Collaborated closely with servers, kitchen staff, and management to optimize restaurant operations.
Server
Mosaic Cafe
02.2021 - 09.2021
- Greeted customers and took their orders, ensuring accuracy and efficiency in fast-paced environment.
- Maintained clean and organized café by clearing tables and restocking supplies.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Managed rush of customers daily with efficient, levelheaded customer service.
Education
Bachelor of Science - Business Administration, Social Innovation
Fordham University
The Bronx, NY05.2026
High School Diploma -
Rutgers Preparatory School
Somerset, NJ05.2022
Skills
- Continuous Development
- Problem-Solving
- Teamwork and Collaboration
- Customer Service
- Product Knowledge
- Clear Communication
Timeline
Team Member
Sweetgreen
05.2023 - 08.2023
Hostess
Texas Roadhouse Steakhouse
02.2022 - 08.2022
Server
Mosaic Cafe
02.2021 - 09.2021
Bachelor of Science - Business Administration, Social Innovation
Fordham University
High School Diploma -
Rutgers Preparatory School
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