Sofya Ortman
Columbus,IN
Summary
Dedicated and reliable college student pursuing a career as a large animal veterinarian, eager to contribute to a dynamic work environment. Possesses strong retail and customer service experience, adept at managing diverse situations with composure in both high-pressure and calm settings. A quick learner with a proactive mindset, ready to embrace new challenges and acquire new skills. Passionate about making a positive impact while gaining hands-on experience in the field.
Overview
1
1
Language
1
1
Certification
5
5
years of professional experience
Work History
Sales Associate
SKECHERS Factory Outlet
06.2026 - Current
- Assisted customers with product selection and provided knowledge of footwear features.
- Processed transactions accurately using point-of-sale systems.
- Maintained store organization and ensured merchandise was visually appealing.
- Collaborated with team members to achieve sales goals and enhance customer experience.
- Resolved customer inquiries and complaints promptly, ensuring satisfaction and loyalty.
- Analyzed sales trends to identify opportunities for upselling and cross-selling products.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Host
Mother Bears Pizza
09.2024 - 08.2026
- I'm a host at Mother Beats in Columbus. I take you to your table, take and make reservations, and I buss tables throughout my shift.
- I also work on the phones as well I take the online orders and I work in the carry out area as well and give you your food when it's ready.
Cashier
Ball State University
08.2025 - 04.2026
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Assisted in inventory management by monitoring stock levels at the checkout counter
- Performed opening/closing duties, including counting money in the register before/after shifts
Cashier
Hobby Lobby
09.2023 - 08.2024
- I was a cashier and a stockperson at Hobby Lobby.
- My job was assisting people by answering the phone and checking the items that they were purchasing from the store.
Food Service Worker
SNOBIZ
04.2023 - 09.2023
- I worked here as a cashier, for the summer as a part time job.
- I made snow cones, milkshakes, ice cream, any frozen drink, and other snacks as well.
- I would take your order from the window have you make your payment then go and make your order.
Summer Day Camp Counselor
Columbus Parks and Recreation
05.2022 - 07.2022
- I had to watch kids, lead them on trips that we went on, make snacks, and made sure they had a good time during the day.
- I also worked as a special needs swim instructor over the summer with Donner as well.
- Our goal was to be able to make sure every kid in the program could comfortably get into the water by the end of summer.
- When I worked at both places I didn't work with anyone over 16. The day camps were for younger kids and the special swim program was open to anyone.
Playground Supervisor
Columbus Parks and Recreation
05.2021 - 07.2021
- I worked here as a summer job as a camp counselor/coordinator.
- What I did was play with kids, make crafts with them, take them on field trips, and help them have a good summer.
- This was a program free to kids to give the ones with a lower income something to look forward to during summer every day.
- I was in charge of watching a small group of kids from a small neighborhood every day Monday through Friday and it was such a good experience.
Education
High School Diploma -
Columbus North High School
Columbus, IN05.2025
Skills
- Customer support
- Dog handling
- Food service
- Phone etiquette
- Animal restraint
- Organizational skills
- Babysitting
- Google Workspace
- Computer skills
- Hospitality
- Time Management
- Veterinary Assistant
- Private practice experience
- Clerical experience
- Attention to detail
- Experience with Children
- Swimming
- Host/hostess experience
- Computer operation
- Animal Care
- Front desk
- Communication skills
- Toddler Care
- Customer service
- Math
- Multi-line phone systems
- Veterinary experience
- Appointment scheduling
- Availity
- Pet Care
- Animal handling
- Laundry
- Guest services
- Lifeguard
- Childcare
Certification
- CPR Certification
- First Aid Certification
- Driver's License, 2023-05-01, 2028-02-28
Languages
English
Full Professional
Interests
- Hiking
- Swimming
- Volunteering
- Personal Development and Self-Improvement
- Offering time and support to shelters for the homeless, women, and animals
- Watching Movies and TV Shows
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Outdoor Recreation
- Animal Care
Timeline
Sales Associate
SKECHERS Factory Outlet
06.2026 - Current
Cashier
Ball State University
08.2025 - 04.2026
Host
Mother Bears Pizza
09.2024 - 08.2026
Cashier
Hobby Lobby
09.2023 - 08.2024
Food Service Worker
SNOBIZ
04.2023 - 09.2023
Summer Day Camp Counselor
Columbus Parks and Recreation
05.2022 - 07.2022
Playground Supervisor
Columbus Parks and Recreation
05.2021 - 07.2021
High School Diploma -
Columbus North High School
Personal Information
Driving License: May 2023 to February 2028