Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
Generic

Sogand Goharrou

Houston,TX

Summary

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with 5 years of experience helping customers with returns and refunds and resolving common complaints. Resourceful Associate dedicated to mentoring and educating new team members. Thorough resource on internal company policies and procedures. Driven attitude toward providing customer care within business environment. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills.

Overview

5
5
years of professional experience

Work History

Associate

Amazon
Houston, TX
07.2022 - 07.2023
  • Built and maintained relationships with peers and upper management to drive team success.
  • Supported management team to facilitate task completion and meet performance goals.
  • Arranged and stocked new merchandise following placement directions.
  • Stocked sales floor and assisted in product movement and merchandising plans.
  • Followed cleaning and sanitation guidelines to meet health and OSHA requirements.
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Investigated and resolved issues to drive better service for customers and employees.
  • Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Leveraged janitorial equipment, rolling racks and ladders to perform merchandising and cleaning tasks.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Bagged or packaged purchases and wrapped gifts.
  • Watched for and recognized security risks and thefts to prevent or handle situations.

Shift Manager

Gas Station
Houston, TX
10.2021 - 07.2022
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Upheld company standards and compliance requirements for operations.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Documented receipts, employee hours and inventory movement.
  • Reinforced rules to promote superior employee performance.
  • Enhanced operations and boosted productivity through employee training, coaching and assignments.
  • Delegated tasks to multiple employees while maintaining efficient workplace.

Shift Manager

McDonald's
Houston, TX
07.2018 - 06.2020
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Upheld company standards and compliance requirements for operations.
  • Coached employees on interactions with customers to drive exceptional service.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Documented receipts, employee hours and inventory movement.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Reinforced rules to promote superior employee performance.
  • Taught staff upselling techniques to meet revenue targets.

Education

High School Diploma -

Wisdom High School
Houston, TX
05.2020

Some College (No Degree) -

University of Houston - Downtown
Houston, TX

Skills

  • Practice Management
  • Loss Prevention
  • Client Engagement
  • Customer Relationship Management (CRM)
  • Record and File Management
  • Flexible Schedule
  • Calendar Management
  • Relationship Building
  • Product and Service Sales
  • Complex Problem-Solving
  • Cash Handling
  • New Hire Training
  • Computer Skills
  • Workplace Safety
  • Attention to Detail
  • Service Assistance
  • Customer Interaction
  • Issue Resolution
  • Shipment Processing
  • Customer Service

Languages

English
Full Professional
Persian
Native/ Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Associate

Amazon
07.2022 - 07.2023

Shift Manager

Gas Station
10.2021 - 07.2022

Shift Manager

McDonald's
07.2018 - 06.2020

High School Diploma -

Wisdom High School

Some College (No Degree) -

University of Houston - Downtown
Sogand Goharrou