Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Sokha Khan

Lowell,USA

Summary

Resourceful Shift Supervisor known for high productivity and efficient task completion. Skilled in team leadership, inventory management, and customer service excellence. Excel at communication, problem-solving, and adaptability, ensuring smooth operations and positive work environments. Committed to fostering teamwork and meeting operational goals with integrity and reliability.

Overview

6
6
years of professional experience

Work History

Shift Supervisor

Starbucks
Lowell, MA
07.2024 - Current
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Delegated tasks to employees and monitored activities and task completion.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Provided feedback to employees regarding their performance in order to improve productivity.
  • Evaluated and assessed personnel to identify potential candidates for promotion.
  • Fostered a team-oriented environment to increase morale and productivity.
  • Resolved customer complaints in a timely manner.
  • Served as a role model for other employees by demonstrating professional behavior at all times.

Manufacturing Technician

Epoxy Technology
Billerica, MA
02.2023 - 07.2024
  • Monitoring stages of the manufacturing process, assessing the quality of products, identifying flaws, completing productivity reports, and following health and safety rules.
  • Maintained a clean work area by disposing of waste materials properly.
  • Collaborated with team members to achieve daily production goals.
  • Worked from layout and work order, created programs and set up machines to produce required parts.
  • Assisted in training other technicians on proper use of equipment and safety protocols.

Shift Manager/Key Holder

Burger King
Lowell, MA
11.2018 - 09.2020
  • Assisted in leading and motivating a team of 10+ employees to ensure excellent customer service.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

High School Diploma -

Lowell High School
Lowell
05-2019

Skills

  • Labor and food cost control
  • Inventory management
  • Cash handling expertise
  • Employee training
  • Workplace safety
  • Operations management
  • Staff motivation
  • Staff scheduling
  • Cash handling
  • Continuous improvement

Languages

Khmer
Professional

References

References available upon request.

Timeline

Shift Supervisor

Starbucks
07.2024 - Current

Manufacturing Technician

Epoxy Technology
02.2023 - 07.2024

Shift Manager/Key Holder

Burger King
11.2018 - 09.2020

High School Diploma -

Lowell High School

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Sokha Khan