Sokhan Ou
Auburn,WA
Summary
Results-driven sales professional with a proven track record of driving revenue growth and enhancing customer satisfaction. Expertise in cultivating strong client relationships, leveraging in-depth product knowledge, and implementing innovative sales strategies to exceed targets. Strong focus on teamwork and adaptability fosters consistent achievement of goals in fast-paced environments. Proficient in communication, problem-solving, and time management, ensuring effective collaboration and optimal results.
Overview
13
13
years of professional experience
Work History
Real Estate Broker
LOOKUP REALTY
Auburn, WA
02.2018 - Current
- Leveraged active Washington State real estate license to ensure compliance with state regulations and provide expert guidance to buyers and sellers.
- Executed tasks with high proficiency in computer applications and real estate software, ensuring effective management of property listings and client interactions.
- Navigated clients through each step of the home buying and selling process, ensuring informed decision-making and satisfaction.
- Conducted in-depth research on market trends and statistics to establish competitive home pricing.
- Analyzed and interpreted real estate laws and regulations to provide guidance on compliance and best practices.
- Coordinated all phases of real estate project for fix-and-flip, ensuring timely completion and budget adherence.
- Specialized in understanding architectural styles, subdivision traits, and local amenities to provide informed guidance on city developments and new construction projects.
- Interpreted and utilized contractual language and terminology to navigate state forms and adhere to fair housing laws effectively.
- Analyzed various offers and successfully negotiated terms to achieve favorable results for customers.
- Facilitated seamless interactions and service excellence by leveraging interpersonal communication skills with clients, lenders, title and escrow representatives, general contractors, builders, and hard money lenders.
- Acquired proficiency in various technologies to streamline processes and facilitate project execution.
- Organized and scheduled mandatory training sessions every two years.
- Negotiated successful property transactions, ensuring compliance with local regulations and market conditions.
- Developed comprehensive marketing strategies to promote listings, utilizing digital platforms for increased visibility.
Senior Agent
Redfin
Seattle, WA
01.2025 - 09.2025
- Led team in resolving complex client issues, enhancing customer satisfaction and retention.
- Streamlined operational processes, resulting in improved efficiency and reduced turnaround times.
- Analyzed performance metrics to identify areas for improvement, fostering data-driven decision-making.
- Built strong relationships with clients by maintaining regular communication throughout the transaction process.
- Increased client satisfaction by providing exceptional customer service and timely resolution of issues.
- Exceeded sales targets consistently through effective relationship building and strategic prospecting.
- Prepared and presented contracts and other legal documents to clients.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Part-time Transit Operator
King County Metro
Seattle, WA
12.2023 - 01.2025
- Executed on-time bus operations while maintaining high standards of safety and professionalism for King County passengers.
- Monitored and followed traffic laws and regulations to maintain legal and safe vehicle operation.
- Executed fare accounting procedures and issued transfers to maintain operational efficiency and customer satisfaction.
- Clarified fare details, route selections, schedules, and transfer points to ensure customer understanding and satisfaction.
- Oversaw daily operation of transit vehicles and equipment, including wheelchair lift functionality and secure handling of personal mobility devices.
- Maintained clear and timely radio contact with transit control center and link control center to support transit operations.
- Operated transit vehicles safely and efficiently, ensuring timely service delivery.
- Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.
Full-time Transit Operator
King County Metro
Seattle, WA
07.2013 - 10.2021
- Directed timely bus operations, fostering a professional and courteous environment for all passengers.
- Supervised adherence to traffic laws and regulations, ensuring compliance and preventing violations.
- Executed fare accounting procedures and issued transfers to maintain operational efficiency and customer satisfaction.
- Clarified fare details, route selections, schedules, and transfer points to ensure customer understanding and satisfaction.
- Oversaw operation of transit vehicles and equipment, including wheelchair lifts, while ensuring secure handling of personal mobility devices for optimal service delivery.
- Maintained clear and timely radio contact with transit control center and link control center to support transit operations.
- Reviewed and delivered precise verbal and written reports, maintaining clarity and adherence to standards.
- Operated machinery to ensure efficient production and quality standards.
- Monitored workflow to identify process bottlenecks and implement improvements.
- Conducted regular maintenance checks to minimize downtime and enhance performance.
- Worked outside in all weather conditions.
Retail Sales Consultant
AT&T
Tukwila, WA
11.2013 - 07.2018
- Executed plans to optimize customer experience while meeting and exceeding sales targets for the store.
- Leveraged product knowledge to drive sales and enhance customer satisfaction across all services and products.
- Monitored market trends and adjusted sales tactics to ensure fulfillment of all sales objectives.
- Executed all administrative duties for sales transactions, encompassing customer contract finalization, warranty management, inventory selection, payment collection, and systematic order filing.
- Monitored and updated knowledge base regarding product accessories, pricing strategies, promotional activities, and service features to support informed decision-making.
- Evaluated market trends and provided actionable feedback to store manager regarding competitive landscape and customer needs.
- Achieved high customer satisfaction by resolving service inquiries promptly. Enhanced customer engagement through knowledgeable assistance with product offerings and services. Fostered a positive service experience that encouraged repeat business.
- Delivered personalized service to ensure memorable and positive experiences for all customers.
- Analyzed market trends to optimize commission strategies and align quotas with business objectives.
- Engaged customers to assess needs and recommend appropriate products and services.
- Demonstrated product features and benefits to enhance customer experience.
- Resolved customer issues efficiently, ensuring satisfaction and loyalty.
- Analyzed sales trends to adjust strategies for improved performance.
- Contributed to achieving store sales goals through effective upselling techniques.
Education
No Degree - Sales & Marketing
South Seattle Community College
Seattle, WAHigh School Diploma - undefined
Rainier Beach High School
Seattle, WA06.2003
Skills
- Sales presentations
- Product training
- Business relationships
- Territory management
- Sales development
- Product demonstrations
- Pipeline management
- CRM software
- Negotiation tactics
- Direct sales
- Upselling techniques
- Pricing strategy
- Problem-solving aptitude
- Task prioritization
- Relationship building
- Excellent communication
Awards
- Place 1st Overall in Bodybuilding Expo, 2011-2012
- Honor roll student, 1996-2003
- Fry's Electronics: Top Gross Profit Producer, 2008
- Fry's Electronics: Top Performance Service Contract Sales, 2008
- Fry's Electronics: Perfect Attendance Award, 2007
- At&t: Top Volume Sales, 2013
- At&t: Top Sales Digital Life, 2014
- At&t: Top Sales New Activations, 2015
- Keller Williams Realty: Rookie Year Capper, 2018
- Lookup Realty: Top Volume $10,000,000+ 2019
- Lookup Realty: Top Volume $10,000,000+ 2020
- Lookup Realty: Top Volume $10,000,000+ 2021
Timeline
Senior Agent
Redfin
01.2025 - 09.2025
Part-time Transit Operator
King County Metro
12.2023 - 01.2025
Real Estate Broker
LOOKUP REALTY
02.2018 - Current
Retail Sales Consultant
AT&T
11.2013 - 07.2018
Full-time Transit Operator
King County Metro
07.2013 - 10.2021
High School Diploma - undefined
Rainier Beach High School
No Degree - Sales & Marketing
South Seattle Community College