Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Sokkiya Welch-Blissett

Newark,NJ

Summary

Dynamic customer service professional with a proven track record at ERMC, excelling in problem resolution and active listening.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Block by Block
Newark, NJ
04.2026 - Current
  • Direct customer to their designated location
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.

Customer Service Representative

ERMC
Newark, NJ
10.2025 - 04.2026
  • Provided exceptional customer support through effective communication and problem-solving skills.
  • Assisted customers with inquiries, ensuring prompt resolution of issues and maintaining satisfaction.
  • Resolved escalated complaints by employing conflict resolution techniques and active listening skills.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Stylist

Flawless Beauty Bars
Orange, NJ
02.2021 - 09.2024
  • Delivered personalized styling consultations to enhance client satisfaction and loyalty.
  • Executed hair and makeup applications, ensuring high-quality results tailored to individual preferences.
  • Maintained up-to-date knowledge of industry trends, techniques, and products to provide informed recommendations.
  • Collaborated with team members to create a welcoming atmosphere and improve customer experience.
  • Implemented efficient scheduling practices to optimize appointment flow and reduce wait times.
  • Developed relationships with clients by providing consistent follow-ups and personalized service experiences.

Education

Business Administration Certification - Business Administration

HEART/NSTA Trust
St. James, Jamaica
07.2012

High School Diploma -

St James High School
Montego Bay, Jamaica
06.2011

Skills

Customer service

Active listening

Critical thinking

Problem resolution

Payment processing

Timeline

Customer Service Representative

Block by Block
04.2026 - Current

Customer Service Representative

ERMC
10.2025 - 04.2026

Stylist

Flawless Beauty Bars
02.2021 - 09.2024

Business Administration Certification - Business Administration

HEART/NSTA Trust

High School Diploma -

St James High School
Sokkiya Welch-Blissett