Soledad Villasenor
Salt Lake City,UT
Summary
A highly motivated employee with a desire to take on new challenges with a strong work ethic, adaptability, and exceptional interpersonal skills. I am growing and furthering my career while achieving a great sense of personal reward at the end of the day.
Overview
18
18
years of professional experience
Work History
Community Health Worker & Medical Interpreter
Summit County Health Department
Park City, UT
09.2023 - 06.2024
- Part-time contract job to support the needs of the Summit County Health Department, working with a diverse community of people in rural areas
- Community liaison, outreach worker, client advocate, patient navigator, and medical interpreter
- Assisted individuals with navigating the healthcare systems and helping them enroll in governmental programs such as Medicaid, CHIP, WIC, and SNAP
- Provided information on access to financial assistance, legal aid, or housing and other needs
- Documented a client referral list and maintained a record of several client encounters
- Assisted with patient referrals to appropriate community resources and interacted with community members to provide information on advocacy and referral services
- Conducting home interpretation visits with nurses to assess the health needs of patients and their families
- Translated written healthcare text from handouts and brochures to prepare printed medical information
- Interpreted verbal and written information during medical examinations and phone interpretation
- Assisted the health promotion department with the translation of educational materials
- Distributed flyers, brochures, or other informational materials as a source of education to members of the targeted community
Legal Intake Coordinator
Craig Swapp & Associates
Sandy, UT
08.2022 - 09.2023
- Intake specialist managing the Spanish referrals for the three offices in WA, ID, and UT
- Managing the initial interaction with potential clients, streamlining case onboarding prior to client retention, and closing sales
- Understanding legal terminology and the statute of limitations for each state
- Calling referrals to obtain information needed to open case files and new matters in CMS, and showing a personable, empathetic phone approach with strong persuasion skills
- Answering the client's questions without providing legal advice
- Conduct initial interviews with potential clients to gather key details about their cases
- Assess case viability by asking relevant questions and identifying whether it aligns with the firm's practice areas
- Collected photographs, videos, and other materials pertinent to investigations for evidence to build a strong case
- Analyzed evidence and documents to identify the liability
- Scheduled in-office or at-home appointments with our in-home investigators to complete comprehensive face-to-face interviews with subjects
- Coordinated with external agencies to ensure the timely processing of referrals given
- Communicating with other investigators and attorneys regarding clients' legal matters
- If potential clients are not eligible to sign up with our firm, we will provide referrals to appropriate resources within the community when necessary to fit their needs
Community Health Worker & Case Manager
Health Access Project
Salt Lake City, UT
08.2020 - 08.2022
- Full-time contract job as a Community Health Worker on the front lines of COVID-19, in collaboration with the Salt Lake County Health Department and Case Management with the University of Utah hospitals and clinics, with the Patient Referral Program to improve access to and coordinate comprehensive healthcare for the underserved community of Salt Lake County
- Assisted the underserved communities of Salt Lake County to access health programs and general resources
- Interacted with hospitals' clinic staff and coalition members to provide a full range of health, medical, and human services to project-eligible clients
- Coordinated patient care management to decrease the inappropriate use of the ER by uninsured and under-insured patients
- Conducted one-on-one case management services, including screening, assessment, education, health care plan development, and follow-up services to project-eligible clients
- Entering referrals and prior authorizations on EHR software
- Coordination with medical interpretation
- Adhere to safety, confidentiality, and data security policies and procedures (HIPAA)
- Assessed the needs of community members, and provided ongoing services based on demand
- Completed the Social Determinants of Health intake provided for every resource referral made
- Research and understand new services and programs available for the community
- Collaborated with multiple agencies, serving community members, and connecting clients to needed resources
- Monitor and provide monthly statistics on the numbers of clients, community members served, and community health worker outcome measures
- Actively participate in team-building staff meetings, and inter-agency meetings
- Attending outreach events to promote Health Access Project services
Certified Ski Instructor & Hospitality Associate
Brighton Resort
Cottonwood Canyon, UT
11.2009 - 03.2020
- Seasonal hospitality job that required high customer service working with small children/youth and their parents
- Work relations and collaboration with staff members of other departments
- Guest feedback and student return rate
- Highly motivated ski coach with desire to help others reach a wide range of goals with different individual needs
- Teaching in and out of snow ski sports to individuals of various ages
- Making customers feel comfortable and safe and breaking down the information in a manner they can understand
- Ability to calm individuals and groups during high-stress situations and help build long-lasting confidence in my students and their parents
- Developing technical knowledge and physical skiing abilities by participating in educational clinics
- Keeping equipment in good working order with frequent inspections and minor repairs
- Delivering essential life support in emergencies before the ski patrol's arrival
Sushi Chef
Cliff House Gastro Pub
Draper, UT
08.2015 - 02.2017
- Trained on the job as a dishwasher, becoming a sushi Chef
- I assisted the head Chef in designing sushi plates, creating menus, and collaborating with other staff members from the restaurant
- This job required a high level of Customer Service, working in a fast-paced environment and sales
- Offered customers our house specials to increase the restaurant's sales goals and profitability
- Assembled custom sushi rolls at the request of the customers
- Assisted the head sushi chef in designing sushi plates and expanding the sushi menu options
- Trained to learn proper Knife skills
- Prepping, aligning, and assembling all sushi stations
- Cleaned, cut, and prepared fish for sushi dishes and rolls with fresh ingredients and traditional recipes
- Assisted with preparing the sauces, sushi rice, ingredients, food inventory, stocking, kitchen equipment, and related supplies for the Sushi area
- Efficiently handled multiple orders simultaneously during peak hours
- Coordinated with the wait staff to ensure proper cooking, considering special requests and food allergies
- Followed proper food handling techniques to ensure the safety of customers
- Communicated effectively with kitchen staff and servers regarding customer orders
- Organized the kitchen in a clean and sanitary manner to meet health standards
Appointment Scheduler & Spanish Interpreter
Planned Parenthood of Utah
Salt Lake City, UT
12.2013 - 06.2015
- Clerical and administrative job position at a high-volume call center and the clinic
- The primary advocate for reception and conference room management
- Patient educator and Spanish interpreter
- Provided solid administrative support to the facilities team by answering incoming calls from our medical health providers and patients
- Scheduled appointments
- Addressed customer care questions regarding Planned Parenthood's services and directed those individuals to the correct resources
- Provided patient education on sexually transmitted diseases and confidential test results over the phone to patients
- Assisted the clinic staff with Spanish interpretation
- Assisted the primary RN with patient meetings and legal consent policies regarding abortion procedures
- Support for the telephone switchboard console and routing of calls to appropriate people or locations
Chairside Dental Assistant & Trainer
Young Family Dental/Emergency Dental Care
Salt Lake City, UT
04.2006 - 10.2008
- Full-time dental assistant and front office assistant
- I Assisted several doctors in two dental practices in different areas of dentistry
- I efficiently managed multiple duties while providing essential support to the dental team and patients, contributing to the smooth operation of the practice
- Trained the newly hired assistants to fill key positions and maximize productivity
- Provided constructive feedback and positive reinforcement to keep trainees motivated
- Preparing and organizing the OP rooms and tools for dentists who needed to work on patients
- Assisted the dentist in providing dental treatment to patients, dental charting, and patient medical history
- Explained dental services and payment plans to help patients make informed decisions
- Checked with participants throughout procedures to help alleviate anxiety
- Educated patients on treatment procedures, post-procedure home care, and proper oral hygiene techniques and habits
- Documenting patient records with procedures performed, adding notes to charts using dental software, and observing confidentiality rules to maintain patient privacy
- Sanitized equipment, cleaned treatment rooms, and restocked supplies after each patient's treatment to maintain cleanliness, and prepare for the next patient
- Built a loyal patient following and retained returning patients by providing empathetic and caring service
- Acted as a Spanish interpreter
Skills
- Problem-solving skills
- Strong interpersonal skills
- Detail-oriented
- Multitasker
- Hospitality and guest relations
- Patient care and client advocacy
- Community outreach work
- Resource Advocacy
- Legal investigation
- Sales closing
- Medical and legal terminology
- Spanish interpreter and medical interpreter
- Trained in medical and legal software
- Microsoft Office proficiency
- HIPAA guidelines
Timeline
Community Health Worker & Medical Interpreter
Summit County Health Department
09.2023 - 06.2024
Legal Intake Coordinator
Craig Swapp & Associates
08.2022 - 09.2023
Community Health Worker & Case Manager
Health Access Project
08.2020 - 08.2022
Sushi Chef
Cliff House Gastro Pub
08.2015 - 02.2017
Appointment Scheduler & Spanish Interpreter
Planned Parenthood of Utah
12.2013 - 06.2015
Certified Ski Instructor & Hospitality Associate
Brighton Resort
11.2009 - 03.2020
Chairside Dental Assistant & Trainer
Young Family Dental/Emergency Dental Care
04.2006 - 10.2008
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