Sol Villasenor

• Supported Summit County Health Department by engaging with diverse rural communities to assess and address health needs.
• Served as community liaison and patient navigator, advocating for clients and facilitating access to healthcare services.
• Assisted individuals with navigating the healthcare systems and helping them enroll in governmental programs such as Medicaid, CHIP, WIC, and SNAP.
• Delivered information on financial assistance, legal aid, housing, and other resources to empower individuals in need.
• Assisted with patient referrals to appropriate community resources and interacted with community members to provide information on advocacy and referral services.
• Conducted home interpretation visits with nurses to assess the health needs of patients and their families.
• Translated written healthcare text from handouts and brochures to prepare printed medical information.
• Interpreted verbal and written information during medical examinations and phone interpretation.

• Intake specialist managing the Spanish referrals for the three offices in WA, ID, and UT.
• Managed initial interactions with potential clients, streamlined case onboarding, and facilitated client retention.
• Demonstrated empathy and persuasion during phone interactions with clients.
• Responded to client inquiries, ensuring clarity while refraining from legal advice.
• Scheduled clients appointments with our in-home investigators to complete comprehensive information with subjects.
• Conducted initial interviews with potential clients in-office or over the phone to gather key case details.
• Assess case viability by asking relevant questions and identifying whether it aligns with the firm's practice areas.
• Collected photographs, videos, and other materials pertinent to investigations to build a strong case.
• Analyzed evidence and documents to determine liability.
• Coordinated with external agencies to ensure the timely processing of referrals given.
• Provided referrals to appropriate community resources for clients not eligible to sign up with our firm.

Liaison Case Manager with the University of Utah hospitals and clinics, with the Patient Referral Program.

• Assisted the underserved communities of Salt Lake County in accessing health programs and general resources.
• Interacted with hospitals' clinic staff and coalition members to provide a full range of health, medical, and human services to project-eligible clients.
• Coordinated patient care management to decrease the inappropriate use of the ER by uninsured and under-insured patients.
• Conducted one-on-one case management services, including screening, assessment, education, health care plan development, and follow-up services to project-eligible clients.
• Entering referrals and prior authorizations on EHR software.
• Coordination with medical interpretation.
• Adhere to safety, confidentiality, and data security policies and procedures (HIPAA).
• Assessed the needs of community members and provided ongoing services based on demand.
• Completed the Social Determinants of Health intake provided for every resource referral made.
• Research and understand new services and programs available for the community.
• Collaborated with multiple agencies, serving community members, and connecting clients to needed resources.
• Monitor and provide monthly statistics on the number of clients, community members served, and community health worker outcome measures.
• Actively participate in team-building staff meetings and inter-agency meetings.
• Attending outreach events to promote Health Access Project services.

Served as family assistant to former Utah Jazz head coach Quin Snyder, managing children's care with a focus on punctuality, organization, and time management.

• Coordinated daily activities and schedules to ensure efficient household operations.
• Oversaw household staff, fostering a cooperative and efficient environment.
• Supervising and attending children.
• Tutoring the children in Spanish.
• Transporting children to and from school and extra-curricular activities and appointments.
• Provided Ski Instructing lessons based on my previous experience.
• Being a Jedi.

Temporary PT job position to provide compassionate assistance for elderly clients with their daily living activities.

• Collaborated with healthcare professionals to coordinate healthcare plans for clients.
• Maintained effective communication with other caregivers, and healthcare providers.
• Administered medications according to prescribed schedules and guidelines.
• Assisted clients with mobility and transportation needs to ensure safety.
• Helped with light housekeeping, and daily house chores.
• Assisting with food preparation, grocery shopping, and personal errands.
• Providing transportation to doctor’s appointments.
• Provided companionship to strengthen bond and connection.

• Seasonal hospitality job that required high customer service while working with small children, youth, and their parents.
• Highly motivated ski coach with a desire to help others reach a wide range of goals with different individual needs.
• Work relations and collaboration with staff members from other departments.
• Guest feedback and student return rate.
• Teaching snow skiing sports to individuals of various ages, both in and out of the snow.
• Making customers feel comfortable and safe, and breaking down the information in a manner they can understand.
• Ability to calm individuals and groups during high-stress situations and help build long-lasting confidence in my students and their parents.
• Develop technical knowledge and physical skiing abilities by participating in educational clinics.
• Keeping equipment in good working order with frequent inspections and minor repairs.
• Delivering essential life support in emergencies before the ski patrol's arrival.

• Trained on the job as a dishwasher and became a sushi chef later.
• Assisted head chef in designing sushi plates, creating menus, and collaborating with restaurant staff to enhance dining experience.
• Delivered high-level customer service in fast-paced environment, contributing to increased customer satisfaction.
• Assembled custom sushi rolls at the request of the customers.
• Prepared and organized sushi stations for efficient service during busy hours.
• Cleaned, cut, and prepared fish for sushi dishes and rolls with fresh ingredients and traditional recipes.
• Prepared sauces, sushi rice, and ingredients for the sushi area.
• Efficiently handled multiple orders simultaneously during peak hours.
• Coordinated with wait staff to ensure accurate cooking of orders, accommodating special requests and food allergies.
• Followed proper food handling techniques to ensure the safety of customers.
• Communicated effectively with kitchen staff and servers regarding customer orders.

• Clerical and administrative job position at a high-volume call center and the clinic.
• The primary advocate for reception and conference room management.
• Patient educator and Spanish interpreter.
• Provided solid administrative support to the facilities team by answering incoming calls from our medical health providers and patients.
• Scheduled and followed up on appointments with clinical staff.
• Addressed customer care questions regarding Planned Parenthood's services and directed those individuals to the correct resources.
• Provided patient education on sexually transmitted diseases and confidential test results over the phone to patients.
• Assisted the clinic staff with Spanish interpretation.
• Assisted the primary RN with patient meetings and legal consent policies regarding abortion procedures.
• Support for the telephone switchboard console and routing of calls to appropriate people or locations.

• Full-time dental assistant and front office assistant.
• I assisted several doctors in two dental practices in different areas of dentistry.
• Efficiently managed multiple duties while providing essential support to the dental team and patients, contributing to the smooth operation of the practice.
• Trained the newly hired assistants to fill key positions and maximize productivity.
• Provided constructive feedback and positive reinforcement to keep trainees motivated.
• Preparing and organizing the OP rooms and tools for dentists who need to work on patients.
• Assisted the dentist in providing dental treatment to patients, dental charting, and patient medical history.
• Explained dental services and payment plans to help patients make informed decisions.
• Checked with participants throughout the procedures to help alleviate anxiety.
• Educated patients on treatment procedures, post-procedure home care, and proper oral hygiene techniques and habits.
• Documenting patient records with procedures performed, adding notes to charts using dental software, and observing confidentiality rules to maintain patient privacy.
• Sanitized equipment, cleaned treatment rooms, and restocked supplies after each patient's treatment to maintain cleanliness, and prepare for the next patient.
• Built a loyal patient following and retained returning patients by providing empathetic and caring service.
• Acted as a Spanish interpreter.