SOLAINE TAVAREZ
Summary
Passionate psychology major with practical experience in child psychology through internships and research. Demonstrated ability to handle various responsibilities in dynamic environments, including healthcare administration and customer service. Skilled in patient care, scheduling, and confidential record-keeping. Effective communicator fluent in English and Spanish, with strong interpersonal skills. Proficient in Microsoft Office and experienced in using research tools for clinical and administrative support. Eager to apply academic knowledge and hands-on skills to a fulfilling role in psychology or related fields.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
New York City, NY
07.2021 - Current
- Monitored and managed supply levels at the counter, ensuring seamless service and exceeding customer expectations
- Effectively operated and maintained coffee equipment, adhering to health and safety guidelines
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Provided personalized recommendations, showcasing a deep understanding of individual customer preferences and needs
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Practice Assistant
CareMount Medical P.C.
Mount Kisco, NY
01.2021 - 06.2021
- Efficiently managed patient check-in procedures, ensuring accuracy in verifying demographics and insurance details
- Collected copayments using Phreesia pads and implemented necessary updates to patient information
- Scheduled patient appointments according to doctor schedules, optimizing clinic workflow
- Provided comprehensive assistance to walk-in patients, addressing refills, lab orders, and inquiries with professionalism and expertise
- Systematically scanned and organized privacy documents, forms, and insurances into patients' charts, maintaining confidentiality and compliance
- Demonstrated flexibility by covering multiple departments during staff shortages, ensuring uninterrupted patient services.
Sales Associate
Charlotte Rousse
Bronx, NY
10.2020 - 02.2021
- Maintained organized, presentable merchandise to drive continuous sales
- Analyzed and processed returns, providing customer assistance in finding suitable alternatives
- Successfully multitasked, efficiently handling orders and transactions while prioritizing customer satisfaction
- Ensured an attractive store environment by organizing racks and shelves to promote merchandise and engage customers.
Hostess
Brisas del Caribe
Bronx, NY
06.2018 - 09.2019
- Greeted and seated customers while confirming reservations and managing table waitlists
- Ensured customer orders were taken and expedited in a timely manner
- Collected and processed customer checks and receipts
- Provided information and details about menu items and specialties
- Increased sales by suggesting additional items to customers and ensuring satisfaction.
Education
Bachelor of Arts - Developmental Psychology
CUNY Hunter College
Manhattan, NY05.2024
Skills
- Bilingual speaker (Spanish and English)
- Strong communication and interpersonal skills
- Ability to work in a team environment and independently with minimal supervision
- Strong leadership and organizational skills
- Experience with Microsoft Word, Excel, and various research tools
- Customer Service experience
- Data Entry
- Experience with POS systems
Timeline
Barista
Starbucks
07.2021 - Current
Practice Assistant
CareMount Medical P.C.
01.2021 - 06.2021
Sales Associate
Charlotte Rousse
10.2020 - 02.2021
Hostess
Brisas del Caribe
06.2018 - 09.2019
Bachelor of Arts - Developmental Psychology
CUNY Hunter College