Karla Rincan
San Francisco,CA
Summary
A dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Barista
Sister's Coffee Shop
2023.02 - 2023.12
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
Sales Supervisor
Pact
2022.01 - 2022.12
- Performed opening and closing procedures
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Checked store merchandise regularly for proper display and replenishment.
- Maintained up-to-date knowledge of products and services offered to customers.
Sales Associate
Best Buy
2021.12 - 2022.12
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Solved customer challenges by offering relevant products and services.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Sales Leader
Vans
2019.01 - 2021.11
- Enhanced product knowledge within the sales team through continuous training and workshops.
- Negotiated contracts skillfully, ensuring mutually beneficial terms for both clients and the company.
- Organized store events to promote brand awareness and attract new customers, increasing foot traffic during promotional periods.
- Assisted customers with returns and exchanges, resolving issues efficiently while maintaining a courteous demeanor.
- Trained team members in successful strategies to meet operational and sales targets.
Cashier, McCafe Specialist
McDonald's
2018.06 - 2019.09
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Accounting And Business Management
San Francisco State University
1600 Holloway Ave, San Francisco, CA 9413205.2024
High School Diploma -
John O'Connell High School
2355 Folsom St, San Francisco, CA 9411005.2019
Skills
- Microsoft Office
- PowerPoint
- Cash Handling
- Bilingual Speaker (Spanish & English)
- Problem Solving
- Teamwork
- Leadership
- Adaptability
- Time Management
Volunteer Experience
Zuckerberg General Hospital, 03/2017, 11/2019, High School Internship, Shadowing doctors and nurses, Assisting to do vital signs and taking notes of patient status, I watched surgeons and doctors do surgeries
Timeline
Barista
Sister's Coffee Shop
2023.02 - 2023.12
Sales Supervisor
Pact
2022.01 - 2022.12
Sales Associate
Best Buy
2021.12 - 2022.12
Sales Leader
Vans
2019.01 - 2021.11
Cashier, McCafe Specialist
McDonald's
2018.06 - 2019.09
Bachelor of Science - Accounting And Business Management
San Francisco State University
High School Diploma -
John O'Connell High School
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