Summary
Overview
Work History
Education
Skills
Timeline
Generic

Solange Defrancisco

Lake Dallas,Texas

Summary

Goal-driven with proven experience in sales and customer service. Recognized for quickly understanding business objectives, resolving customer concerns with empathy, and consistency exceeding performance targets. Skilled at leading teams, driving revenue growth, and delivering outstanding client experiences in fast paced environments.

Overview

7
7
years of professional experience

Work History

Waitress/Cocktail Bartender

Knockout Sports Bar
01.2022 - 01.2025
  • Exceptional customer service by addressing guest needs and inquiries promptly.
  • Assisted in maintaining cleanliness and organization of work area to enhance guest experience.
  • Collaborated with staff to ensure timely and accurate order delivery.
  • Learned products thoroughly to offer recommendations and answer questions effectively.

Sales Associate

Walmart
11.2020 - 11.2021
  • Provided exceptional customer service, enhancing overall shopping experience and fostering customer loyalty.
  • Assisted in maintaining accurate inventory levels through diligent stock management and organization.
  • Executed sales transactions efficiently using point-of-sale systems, ensuring accuracy and timely processing.
  • Collaborated with team members to achieve daily sales targets and improve store performance metrics.

Head Hostess

On The Border
06.2018 - 06.2020
  • Managed front-of-house operations, ensuring smooth guest flow during peak service hours.
  • Trained and mentored new host staff, fostering a collaborative team environment.
  • Coordinated reservations and seating plans to optimize dining room efficiency.
  • Streamlined guest check-in processes, enhancing overall customer experience.
  • Developed and maintained relationships with regular patrons to elevate service quality.
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.

Education

High School Diploma -

Lewisville High School
Lewisville, TX

Associate of Science - Sonography

Dallas College
Dallas, TX
01-2027

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Active listening
  • Upselling techniques
  • Sales techniques
  • Attention to detail

Timeline

Waitress/Cocktail Bartender

Knockout Sports Bar
01.2022 - 01.2025

Sales Associate

Walmart
11.2020 - 11.2021

Head Hostess

On The Border
06.2018 - 06.2020

High School Diploma -

Lewisville High School

Associate of Science - Sonography

Dallas College

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