Solanika Ball
Bossier City,United States
Summary
Experienced customer service professional with 8+ years of success in improving customer satisfaction and retention. Strong attention to detail and effective team collaboration have led to consistent achievement of sales targets and increased store revenue. Dedicated to building positive relationships with customers and colleagues for a seamless service experience.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Advanced Call Center Technologies LLC
04.2023 - 02.2025
- Handled inbound calls efficiently, finding satisfactory resolutions for both customers and the company.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Multi tasks to documents while speaking to customers and monitor own work with completion in a timely manner
Sunshine Aide
Garden Parks Nursing Home
09.2020 - 01.2023
- Provided compassionate care to residents, enhancing daily living activities and emotional well-being.
- Partnered with healthcare team to deliver comprehensive care plans. Facilitated smooth communication between residents, families, and medical staff.
Sales Associate
Vanity Outlet
11.2017 - 07.2020
- Assisted customers with product selection, enhancing sales through personalized service.
- Achieved monthly sales targets consistently, contributing to overall store revenue growth.
- Developed strong product knowledge, improving customer satisfaction and retention.
- Resolved customer inquiries efficiently, ensuring a positive shopping experience.
Sales Associate
Charlotte Russe
11.2016 - 11.2017
- Assisted customers with product selection, enhancing sales and customer satisfaction.
- Maintained organized displays, improving store aesthetics and inventory management.
- Processed transactions efficiently, ensuring accurate cash handling and reduced errors.
Education
High School Diploma -
CE Byrd Highschool
Shreveport, Louisiana05.2005
Office Procedures & Technology
Caddo Career Technology Center
Shreveport, LA05-2005
Skills
- Team Collaboration - Skillful
- Active listening
- Data entry
- Critical thinking
- Time Management - Expert
- Customer service
Timeline
Customer Service Representative
Advanced Call Center Technologies LLC
04.2023 - 02.2025
Sunshine Aide
Garden Parks Nursing Home
09.2020 - 01.2023
Sales Associate
Vanity Outlet
11.2017 - 07.2020
Sales Associate
Charlotte Russe
11.2016 - 11.2017
High School Diploma -
CE Byrd Highschool
Office Procedures & Technology
Caddo Career Technology Center
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