SOLBRISA CASILLAS
Jersey City,USA
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
11
11
years of professional experience
Work History
Customer Service Associate
Imperial Dade
Jersey City, NJ
02.2020 - 05.2025
- Delivered fast and friendly service regarding questions and product returns.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Managed customer calls efficiently in a fast-paced environment.
- Managed all Social Media Platforms.
- Post Office trips for product shipments.
- Kept work area neat, clean, and well-stocked at all times.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Resolved customer inquiries in a timely manner.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
Co-Owner
SIG LLC.
Jersey City, NJ
08.2018 - 01.2023
- Managed daily operations and logistics for eco-friendly product distribution.
- Developed marketing strategies to promote sustainable lifestyle choices.
- Implemented customer service protocols to enhance client satisfaction and engagement.
- Established partnerships with local vendors to support sustainable sourcing initiatives.
- Resolved any customer complaints or issues quickly in order to maintain positive relationships.
- Created marketing campaigns to promote products and services.
- Developed strategies for increasing customer loyalty and satisfaction.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Engaged customers through live chat and email support.
- Followed-up with customers after purchase to ensure satisfaction.
Senior Patient Intake Secretary
Newark University Hospital
Newark, NJ
04.2014 - 08.2018
- Provided outstanding compassionate patient service.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Entered insurance, demographics and health history into patient database.
- Took messages from patients and promptly relayed to appropriate staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Straightened up waiting room to maintain neat and organized space.
- Performed data entry tasks related to billing and collections procedures.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Communicated with patients with compassion while keeping medical information private.
Education
Hofstra University
Uniondale, NYSkills
- Spanish Language (Read/Write)
- Customer relationship management
- Call handling efficiency
- Time Management
- Microsoft
- Professional
- Administrative support
- Attention to detail
- Problem solving
- Assertiveness
- Communication skills
Leadership Experience
- Volunteer, Saint Ann's - Soup Kitchen, Jersey City, NJ
- Volunteer, Jersey City Animal Shelter, Jersey City, NJ
Timeline
Customer Service Associate
Imperial Dade
02.2020 - 05.2025
Co-Owner
SIG LLC.
08.2018 - 01.2023
Senior Patient Intake Secretary
Newark University Hospital
04.2014 - 08.2018
Hofstra University