Luis Zavala
Chicago,IL
Summary
Reliable and punctual individual who can comfortably handle a fast pace environment and adapt quickly if necessary. Proven willingness to take on any task to support the team and help business succeed.
Overview
14
14
years of professional experience
Work History
Customer Service Associate
United Airlines Lounge
Chicago, IL
12.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Monitored food and beverage supplies, assisting with restocking when needed.
Production Manager
Limitless Coffee & Tea
Chicago, IL
01.2016 - 03.2021
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Covered production demands in a timely manner.
- Oversee quality control efforts, maintaining strict adherence to industry standard while achieving high levels of customer satisfaction.
- Shipping & Receiving.
Floor Supervisor
Walgreens
Cicero, IL
03.2013 - 01.2016
- Resolved conflicts among staff members maintaining a harmonious working environment.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
Team Leader
Dunkin Donuts
Cicero, IL
01.2011 - 01.2013
- Guiding crew members to meet operational standards and provide a good guest experience.
- Set goals, assign tasks and motivate others.
- Understanding and exceeding guest expectations and resolving concerns.
- Covering absent employees, managing cash and assuming responsibility for business when managers are absent.
Education
Elgin Community College
Elgin, ILSkills
- Customer Service
- Leadership Skills
- Bilingual (read and write Spanish & English)
- Team Collaboration
- Attention to detail
- Computer Skills
Timeline
Customer Service Associate
United Airlines Lounge
12.2021 - Current
Production Manager
Limitless Coffee & Tea
01.2016 - 03.2021
Floor Supervisor
Walgreens
03.2013 - 01.2016
Team Leader
Dunkin Donuts
01.2011 - 01.2013
Elgin Community College