Soleil Ntawiha
Indianapolis ,Indiana
Summary
Accomplished Direct Support Professional at Life Spring Care, LLC, enhancing client independence through tailored care plans and skill-building activities. Leveraged time management and behavior redirection to improve client outcomes. Documented progress meticulously, ensuring seamless communication and care coordination. Recognized for reducing crisis incidents by 30% through effective intervention strategies.
Overview
4
4
years of professional experience
Work History
Direct Support Professional
Life Spring Care. LLC
Noblesville, IN
06.2023 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Transported clients to medical and dental appointments to provide support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Developed and implemented individualized care plans to meet individual needs of each client.
Customer Returns Associate
Amazon
Indianapolis, IN
05.2021 - 04.2023
- Performed inventory of product on returns carts.
- Worked closely with shipping department to facilitate prompt product exchanges for customers.
- Conducted thorough inspections of returned products to determine eligibility for refund or exchange.
- Ensured accurate record-keeping by diligently updating the company''s database with return information.
- Assisted customers with return inquiries, providing accurate information on company policies and procedures.
- Entered return codes and information into computer system.
- Supported continuous improvement initiatives within the department by sharing best practices and implementing process improvements as needed.
- Provided timely feedback to management on trends in customer returns, aiding in proactive problem-solving efforts.
Education
North Central High School
Indianapolis, INSkills
- Time management
- First aid and safety
- Behavior redirection
- Client support
Timeline
Direct Support Professional
Life Spring Care. LLC
06.2023 - Current
Customer Returns Associate
Amazon
05.2021 - 04.2023
North Central High School