Soleil Zumhofe
Tacoma,WA
Summary
Accomplished General Manager with a proven track record at Crown Bar. Expert in leadership and team building, with a strong focus on customer relations. Skilled in management and liquor knowledge, consistently delivering outstanding service, driving profitability, and always ready and eager to learn more.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
General Manager
Crown Bar
02.2021 - 09.2024
- Managed budget implementations, employee reviews, training, and schedules.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with customers and vendors to ensure long-term success.
- Formulated policies and procedures to streamline operations.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Bartender
The Historic Mint Restaurant And Alehouse
06.2019 - 02.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bartender
Hops And Drops
10.2018 - 08.2019
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Education
High School Diploma -
Taft High 7-12
Lincoln City, ORPortland Community College
Portland, OR 09.2016 - 05.2018
Skills
Leadership and team building
Problem Resolution
Management
Liquor knowledge
Effective leader
Timeline
General Manager
Crown Bar
02.2021 - 09.2024
Bartender
The Historic Mint Restaurant And Alehouse
06.2019 - 02.2021
Bartender
Hops And Drops
10.2018 - 08.2019
Portland Community College
09.2016 - 05.2018
High School Diploma -
Taft High 7-12
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