Soleima Espinoza
Covina,CA - California
Summary
Focused and reliable waitress/bartender bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
5
5
years of professional experience
Work History
Restaurant Server
IHOP
10.2017 - 03.2020
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stayed up-to-date on menu changes to help customers make food choices.
Sales Merchandiser
YaYa's Designer Jewlery Boutique
01.2017 - 10.2017
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Planned and coordinated product availability for advertising and promotion purposes.
- Ran markdown reports, managed store replenishment and analyzed buying reports.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Bartender
American Legion Post 139
05.2014 - 02.2015
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Sales Associate
KB Beauty Supply
10.2008 - 04.2010
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
GED -
South Hills High School
West Covina, CASkills
- Dining Room Organization
- Guest Relations Management
- Server Management
- Cleanliness Standards
- Service Prioritization
- Fluent in Spanish
Timeline
Restaurant Server
IHOP
10.2017 - 03.2020
Sales Merchandiser
YaYa's Designer Jewlery Boutique
01.2017 - 10.2017
Bartender
American Legion Post 139
05.2014 - 02.2015
Sales Associate
KB Beauty Supply
10.2008 - 04.2010
GED -
South Hills High School
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