Feliciano Cuervo Cardoza
Los Angeles,CA
Summary
Food and beverage professional experienced in multitasking and handling stress. Brings service skills, knowledge of health codes and background in customer relations. Looking to put knowledge and abilities to good use in fast-paced position focused on promoting customer loyalty.
Overview
13
13
years of professional experience
Work History
Restaurant Server
El Patron Restaurant
Los Angeles, CA
04.2022 - Current
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Restaurant Server
Chiguacle Sabor Ancestral De Mexico
Sun Valley, CA
03.2021 - 06.2022
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales significantly by upselling higher-end products to customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Greeted new customers, discussed specials and took drink orders.
Restaurant Busser
Border Grill
Los Angeles, CA
11.2007 - 05.2019
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Education
High School Diploma -
Hollywood High School
Los Angeles, CA06.1989
Skills
- Order Accuracy and Delivery
- Special Requests and Substitutions
- Able to Lift 30 Pounds
- Customer Service and Rapport
- Team Player
- Cash Register Operations
- Menu Memorization and Presentation
- Dining Room Organization
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Server
El Patron Restaurant
04.2022 - Current
Restaurant Server
Chiguacle Sabor Ancestral De Mexico
03.2021 - 06.2022
Restaurant Busser
Border Grill
11.2007 - 05.2019
High School Diploma -
Hollywood High School
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