Aaron Cottom
Silver Spring ,MD
Summary
At Le Sel, I excelled in enhancing customer satisfaction and streamlining dining experiences through expert order management and exceptional communication. My proactive approach in maintaining cleanliness and ensuring order accuracy significantly contributed to a positive dining atmosphere. Skilled in both guest service and team collaboration, I consistently delivered personalized service, elevating guest satisfaction.
Overview
3
3
years of professional experience
Work History
Restaurant Server
Le Sel
Washington D.C.
04.2022 - Current
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
Education
Albert Einstein High School
11135 Newport Mill Rd, Kensington, MD 20895Skills
- Customer satisfaction
- Order taking
- Organization
- Guest service
- Exceptional communication
- Cleanliness
- Menu recommendations
- Cleaning and sanitizing
- Order accuracy
- Table setting
- Dining area maintenance
- Safe food handling
- Customer service
- Team collaboration
- Adaptability and flexibility
- Food safety
- Station stocking
- Multiple order management
- Food running
- Table bussing
- Food delivery
- Guest seating
Accomplishments
Employee of the month on march 24
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Server
Le Sel
04.2022 - Current
Albert Einstein High School