Solena Rivera
Litchfield Park,AZ
Summary
I am seeking employment where I can use my talents and skills to grow and expand within the company. I am a Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
LTL Warehouse Associate
Conair LLC
Glendale, AZ
03.2023 - Current
- Operated forklifts, dock stocker, pallet jacks, and order selector to efficiently move inventory within warehouse.
- Maintained cleanliness and organization of work areas to promote safety standards.
- Collaborated with team members to optimize workflows and improve operational efficiency.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, and quality control duties.
Pick Pack Associate/ Back up Lead
ProLogistix
Glendale, Az
09.2022 - 03.2023
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Work quickly and sufficiently under pressure
- Picking with the use of Lucas Move Application
- Trained new associates on proper picking techniques
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
Manager
Yogis Grill
Avondale, Az
08.2013 - 12.2019
- Receiving payment by cash, credit, vouchers, or debits.
- Issue receipts, refunds, credits, or change due to customers.
- Greet customers entering establishments; maintain clean and orderly checkout areas.
- Stand for long periods of time while multitasking various duties
- Respond efficiently and accurately to customer complaints
- Train and hire new employees.
- Organize and supervise shifts
- Maintain weekly inventory.
- Create weekly work schedule.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer service representative
Alorica
Clovis, Ca
10.2015 - 04.2016
- Assess customer's accounts while updating account information.
- Resolve product or service problems by clarifying the customer's complaint.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Knowledge of Verizon's products and services.
- Manage a high call volume with incoming and outbound calls.
- Deescalate phone calls.
Seasonal warehouse picker/packer
Macy’s Logistics and Operations
Goodyear, Az
11.2014 - 01.2015
- Sort and organize merchandise so that it can be easily located.
- Responsible and knowledgeable for each department.
- Being able to work under deadline pressure.
- Finding and providing merchandise quickly and sufficiently.
Education
High School -
West View High School
05-2013
Skills
- Dependable, determined employee with excellent customer service and communication skills
- Works well within a team environment or independently with little or no supervision, able to work with diverse groups of people while demonstrating a strong work ethic
- POS system
- Data entry
- Quality control
- Leadership and team building
- Microsoft Excel, word, outlook
- Computer skills
- Calm under pressure
Timeline
LTL Warehouse Associate
Conair LLC
03.2023 - Current
Pick Pack Associate/ Back up Lead
ProLogistix
09.2022 - 03.2023
Customer service representative
Alorica
10.2015 - 04.2016
Seasonal warehouse picker/packer
Macy’s Logistics and Operations
11.2014 - 01.2015
Manager
Yogis Grill
08.2013 - 12.2019
High School -
West View High School