Soliana Tekeste
Seattle
Summary
Reliable cleaning professional with a solid background in custodial services and customer support. Recognized for exceptional problem-solving abilities and effective communication skills, committed to creating welcoming environments and ensuring compliance with safety protocols.
Overview
3
3
years of professional experience
Work History
Custodian
DFS
SeaTac, WA
07.2025 - 02.2026
- Maintained cleanliness and orderliness of assigned areas, ensuring a safe environment for staff and visitors.
- Operated cleaning equipment effectively, including floor scrubbers and pressure washers, to enhance facility appearance.
- Conducted regular inspections to identify maintenance needs, reporting issues promptly to management for resolution.
- Assisted in training new custodial staff on proper cleaning techniques and safety protocols to ensure compliance.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Moved furniture for cleaning and set up for special events.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
Customer Service Representative
YOKI
ETHIOPIA
03.2023 - 09.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Utilized CRM software to track customer interactions and ensure timely follow-up on issues.
- Assisted in training new team members on company policies and customer service protocols.
- Collaborated with cross-functional teams to address escalated complaints and enhance service delivery.
- Reviewed customer feedback to determine strategies for improving customer service.
- Provided exceptional customer service, resolving billing disputes quickly and professionally.
- Promoted positive member relations through providing excellent customer service.
Education
High School Diploma -
Edget Chora
ETHIOPIA06-2022
Skills
- Cleaning and sanitizing
- Work independently
- Responsible and dependable
- Customer service
- Attention to detail
- Floor cleaning and buffing
- Window cleaning
- Facilities repair
- Floor scrubbers and polishers
- Sweeping and mopping
- Trash collection and removal
- Restroom servicing
- Communication and interpersonal skills
- Trash collection
- Facilities inspection
Timeline
Custodian
DFS
07.2025 - 02.2026
Customer Service Representative
YOKI
03.2023 - 09.2024
High School Diploma -
Edget Chora