Solina Jonuzaj
North Olmsted
Summary
Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction. Dedicated to constantly improving my work and always open to listening and learning new things which will help in my development as a new hair stylist. Seeking a position with room to grow that offers career development.
Overview
9
9
years of professional experience
1
1
Certification
Work History
AML Investigations Analyst
PNC Bank
01.2021 - 07.2022
- Conducted preliminary reviews of suspicious transaction reports to identify potential money laundering activities.
- Assisted in gathering relevant documentation to support investigations and ensure compliance with regulatory requirements.
- Collaborated with team members to analyze data from various sources for comprehensive investigation insights.
- Utilized case management systems to track ongoing investigations and maintain accurate records of findings.
- Participated in training sessions to enhance knowledge of financial crime prevention strategies and tools.
- Adapted quickly to evolving priorities in high-pressure situations while ensuring thoroughness in investigative tasks.
- Managed high-risk customer portfolios, ensuring thorough due diligence procedures were followed at account opening and throughout the relationship lifecycle.
Banker Team Lead
PNC Bank
01.2013 - 01.2021
- Led team in achieving daily service goals, enhancing customer satisfaction through effective communication.
- Trained and mentored new team members on banking procedures and compliance regulations.
- Streamlined operational processes to improve efficiency in transaction handling and customer service.
- Implemented performance tracking systems to monitor individual and team productivity levels.
- Facilitated regular team meetings to discuss objectives, address challenges, and share best practices.
- Assisted in resolving complex customer inquiries, ensuring timely and accurate responses to enhance loyalty.
Education
No Degree -
RAPHAEL'S SCHOOL OF BEAUTY
North Olmsted, OH04-2025
Bachelor of Science -
UNIVERSITY OF TIRANA
TIRANA ALBANIA07-2007
Skills
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Team collaboration
Certification
- Licensed Advanced Cosmetologist
Timeline
AML Investigations Analyst
PNC Bank
01.2021 - 07.2022
Banker Team Lead
PNC Bank
01.2013 - 01.2021
No Degree -
RAPHAEL'S SCHOOL OF BEAUTY
Bachelor of Science -
UNIVERSITY OF TIRANA
Similar Profiles
Gene Vences-SanchezGene Vences-Sanchez
Branch Banker at PNC Bank, Pittsburgh National Corporation BankBranch Banker at PNC Bank, Pittsburgh National Corporation Bank
Tammy BentonTammy Benton
Sr Banker /DMLO at PNC Bank/National City BankSr Banker /DMLO at PNC Bank/National City Bank
Erica HendryErica Hendry
Personal Banker/Loan Officer at PNC Bank/National City BankPersonal Banker/Loan Officer at PNC Bank/National City Bank
Abel Maldonado JrAbel Maldonado Jr
International Trade Specialist at PNC Bank, Pittsburgh National Corporation BankInternational Trade Specialist at PNC Bank, Pittsburgh National Corporation Bank
Mason BerryMason Berry
Certified Trainer at Raising Cane's Chicken FingersCertified Trainer at Raising Cane's Chicken Fingers