Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Solita M. Garcia

Summary

Dynamic sales professional with a goal-oriented mindset and expertise in market analysis, demonstrated at Richmond American Homes. Proven track record in boosting customer satisfaction and achieving sales targets through exceptional service and effective communication. Skilled in contract preparation and fostering lasting client relationships, driving repeat business and referrals.

Overview

22
22
years of professional experience

Work History

New Home Sales Associate

Richmond American Homes
07.2019 - Current
  • New Home Sales
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment.
  • Collaborate with team members to improve overall sale performance, sharing best practices, and offering support as needed.
  • Educate clients on current promotional offerings and floor plans using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Manage conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Collaborated with team members to achieve monthly sales targets.
  • Develop new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Community Sales Manager

Seeno/Discovery Home Builders
02.2014 - 07.2019
  • Achieved sales and filled leadership position with qualified team partner and management.
  • Liaised with sales, marketing, and management teams to accomplished sales goal.
  • Was willing to accept transfers from community to community regardless of distance.
  • Sold and Closed four communities assigned during my tenure.

VA Junior Underwriter

Bank of America
02.2012 - 06.2018
  • Participated in ongoing professional development opportunities to stay current on industry trends and regulatory changes affecting underwriting practices.
  • Reduced errors in loan approvals by meticulously verifying applicant information before submission to senior underwriters.
  • Managed a high volume of loan applications, maintaining accuracy and timeliness in the underwriting process, leading to increased customer satisfaction.

Online Banking Specialist

Bank Of America, N.A.
08.2015 - 01.2018
  • Contributed to cross-functional teams by providing input on product enhancements and improvements to maximize customer value.
  • Assisted clients in navigating the various features of their accounts, promoting a more efficient use of online services.
  • Increased customer satisfaction by delivering timely and accurate assistance in online banking inquiries.

Real Estate Agent

Century 21
07.2003 - 03.2015
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.

Education

Management Information Systems

Solano Community College
Fairfield, CA

Real Estate Licensing

California Department of Real Estate
Sacramento, CA

Associate of Science - Human Resources Management

Lyceum of Batangas
Batangas, Philippines

Skills

  • Goal-oriented mindset
  • Market analysis expertise
  • Property valuation
  • Contract preparation
  • Buyer qualification
  • Marketing proficiency
  • Closing coordination
  • Customer service
  • Paperwork processing
  • Teamwork and collaboration
  • Attention to detail
  • Multitasking Abilities
  • Excellent communication

Accomplishments

  • Collaborated with Marketing, Warranty/Customer Service, Construction and Project Manager in the development, selling and closing three Dixon Communities.
  • Achieved President's Club Membership by completing number of units and sales volume with accuracy and efficiency.
  • Company Top Sales Associate, December 2024.
  • Sold 19 units~ first quarter 2025

Languages

English
Native or Bilingual

Timeline

New Home Sales Associate

Richmond American Homes
07.2019 - Current

Online Banking Specialist

Bank Of America, N.A.
08.2015 - 01.2018

Community Sales Manager

Seeno/Discovery Home Builders
02.2014 - 07.2019

VA Junior Underwriter

Bank of America
02.2012 - 06.2018

Real Estate Agent

Century 21
07.2003 - 03.2015

Management Information Systems

Solano Community College

Real Estate Licensing

California Department of Real Estate

Associate of Science - Human Resources Management

Lyceum of Batangas

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Solita M. Garcia