Summary
Overview
Work History
Education
Skills
Work Availability
Timeline

Soliye Baker

Canton,MI
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Summary

Dependable server who consistently and successfully provides fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

3
3
years of professional experience

Work History

Server

BlackRock
Ann Arbor, MI
08.2021 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Managed over 50 customers per day

Server

Blackrock Bar And Grill
Canton, MI
07.2018 - 04.2021
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Checked guests' identification before serving alcoholic beverages.
  • Kept track of event finances, initial deposits, due payments and final balances.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Trained staff on operating procedures and company services.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Checked over 50 customer ID's per day to verify ages and uphold Michigan liquor laws

Education

High School Diploma -

Garden City High School, Garden City, MI
06.2018
  • 3.8 GPA


  • THRIVE Member

Skills

  • Warm and Friendly
  • Customer Service and Rapport
  • Cool Under Pressure
  • Transactions and Cash Handling
  • Responding to Difficult Customers
  • Upbeat and Positive Personality
  • Understanding Customer Needs
  • Answering Customer Questions
  • Correcting Discrepancies
  • Customer Service and Assistance
  • Critical Thinking
  • Team-Oriented and Cooperative
  • Hospitality service expertise

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Server - BlackRock
08.2021 - Current
Server - Blackrock Bar And Grill
07.2018 - 04.2021
Garden City High School - High School Diploma,

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Soliye Baker