Solmy Mendez
Customer Service/Medical Assistant
Philadelphia,PA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
9
9
years of professional experience
Work History
Delivery Driver
Amazon
01.2023 - Current
- Operated delivery vehicles to ensure timely and accurate package distribution.
- Navigated routes efficiently using GPS technology to minimize delivery times.
- Communicated effectively with customers to confirm delivery details and address concerns.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Medical Assistant and Receptionist
Gramercy Cardiac Diagnostic
New York, NY
10.2016 - 11.2024
- Assisted in patient assessments and documentation, ensuring accurate medical records.
- Coordinated scheduling of appointments, optimizing clinic workflow efficiency.
- Educated patients on treatment plans and preventive care measures, enhancing health outcomes.
- Trained new staff on clinical procedures and office protocols, fostering a knowledgeable team environment.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Medical Assistant
Mendel Shemtov Urology
New York, NY
10.2022 - 01.2023
- Administered patient assessments and recorded vital signs efficiently.
- Assisted in preparing examination rooms and ensuring cleanliness standards.
- Coordinated patient scheduling, optimizing appointment flow and reducing wait times.
- Managed electronic health records, ensuring accuracy and confidentiality of patient information.
- Educated patients on treatment plans and medication instructions effectively.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Supported healthcare providers during procedures, enhancing overall patient care experience.
Education
Associate of Science - Medical Assistant
Mandl School The College of Allied Health
New York, NY04-2016
Skills
- Microsoft Excel
- Scheduling
- Fluent in Spanish
- Problem-solving
- Customer service
- Multitasking and organization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Delivery Driver
Amazon
01.2023 - Current
Medical Assistant
Mendel Shemtov Urology
10.2022 - 01.2023
Medical Assistant and Receptionist
Gramercy Cardiac Diagnostic
10.2016 - 11.2024
Associate of Science - Medical Assistant
Mandl School The College of Allied Health